[SOLVED] My VSL instruments are installed but don't appear in the player

[Steven Fisk]

Hi, I'm a newbee. My first VSL stuff. I have everything registered and installed. My sounds/presets don't appear in the player/ensemble plugin. I believe I have things routed properly thru the Directory Manager. Any thought or help are MUCH appreciated, Steve Fisk

[bmtl]

Hi Steve, I have exactly the same problem. Let me know if you've found a solution. I've send a message to the VSL team, hopping they'll find a solution. I hope for you you(ve found an issue to this problem since the 3th Nov 2012! Let's share our experience... Laurent

[Paul]

Welcome!

Please make sure that you have installed the latest Vienna Instruments (or Vienna Instruments PRO) Sample player from your User Area.

These need to be installed separately to appear in Vienna Ensemble (PRO).

Hope that helps!

Best,

Paul

[bmtl]

Hi Paul, Thank's for this answer. I guess I've already dowloaded these softs, and it seems it works. my problem is that while opening both Vienna ensemble or the vienna instruments standalone I can't see any data; no prest, patch or matrix despite the fact that all these datas are found in the directory manager. I've spend all mu W.E. to find an issue without any success. Best L

[Paul]

Hi,

If your sample content is assigned in the Directory Manager, I´d still go through this routine:

Please open the Directory Manager (find it in "Applications" (OS X) or "All Programs" (Win) => then "Vienna Instruments").

Remove all folders - then add all sample content again by drag and drop from your Finder/Explorer.

More information about how the Directory Manager works can be found in this video.

Best,

Paul

[alexwallace]

Hi Paul I have the same problem - my instruments are not appearing and i have the latest Instruments & Ensemble, and yet the instruments are still not appearing in my Instruments when I try to add them. What can I do? Thank you!

[Paul]

Hello Alex, 

I have just answered your mail to , and if you have followed the instructions in the User Area for the download of SE Vol 1, nothing can go wrong. 

If you have done anything differently (moved your files to a different location; maybe erased the sample content along with your installed files because you installed the sample content to the same folder as the downloaded installation data), please add this information. 

Best, 

Paul

[albuja]

Thanks a lot, it`s working ¡¡¡¡

[keith56_7659]

Well is something WRONG!! 

I've installed the latest software removed the replaced the library folders FOUR times and Still

no patches no instruments and NO samples so figure it out, people! 

 Mac OS 10.13.6 Logic 10.4.0 

[Paul]

Hi Keith, 

Nothing beats a solid first impression 😊

Please send some screenshots and more information to support@vsl.co.at. 

Your OS ad used versions will be helpful, and screenshots of the Directory Manager, eLicense Control Center, Vienna Instruments and installation location will help. 

Thanks, 
Paul

[keith56_7659]

Hey Paul,

I just found out that my USB hub was disconnected. Sorry it works fine with the 

E licenser plugged in 😶🍺  my apologies  

[Paul]

Hi Keith, 

Great! ⭐

Best,
Paul

[keith56_7659]

Hello Again Paul,

 For some reason my VSL licenses are no longer on my Key I tried finding the

activations codes and re-inputting them to the e-licenser manager but it told me these have already been

used? My Vienna instruments are on the key but no libraries?!  

 Please Help,

 

 Keith

[Paul]

Hi Keith, 

Please contact us via support@vsl.co.at and send a screenshot of your eLicenser keys in your eLicenser Control Center. 

There are basically 2 options: 

- the licenses are stored on a different key
- your USB eLicenser is broken. 

Best,
Paul