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Posted on Sat, Nov 03 2012 19:43
by Steven Fisk
Joined on Wed, Oct 31 2012, Seattle, Posts 7

Hi, I'm a newbee. My first VSL stuff. I have everything registered and installed. My sounds/presets don't appear in the player/ensemble plugin. I believe I have things routed properly thru the Directory Manager. Any thought or help are MUCH appreciated, Steve Fisk

Posted on Sat, Apr 27 2013 21:04
by bmtl
Joined on Fri, Apr 26 2013, Paris, Posts 7
Hi Steve,

I have exactly the same problem. Let me know if you've found a solution. I've send a message to the VSL team, hopping they'll find a solution. I hope for you you(ve found an issue to this problem since the 3th Nov 2012!
Let's share our experience...

Laurent
bmtl
Posted on Sun, Apr 28 2013 08:37
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11536

Welcome!

Please make sure that you have installed the latest Vienna Instruments (or Vienna Instruments PRO) Sample player from your User Area

These need to be installed separately to appear in Vienna Ensemble (PRO). 

Hope that helps!

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Apr 29 2013 07:02
by bmtl
Joined on Fri, Apr 26 2013, Paris, Posts 7
Hi Paul,
Thank's for this answer. I guess I've already dowloaded these softs, and it seems it works. my problem is that while opening both Vienna ensemble or the vienna instruments standalone I can't see any data; no prest, patch or matrix despite the fact that all these datas are found in the directory manager.
I've spend all mu W.E. to find an issue without any success.
Best
L
bmtl
Posted on Mon, Apr 29 2013 10:12
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11536

Hi, 

If your sample content is assigned in the Directory Manager, I´d still go through this routine: 

Please open the Directory Manager (find it in "Applications" (OS X) or "All Programs" (Win) => then "Vienna Instruments").

Remove all folders - then add all sample content again by drag and drop from your Finder/Explorer. 

More information about how the Directory Manager works can be found in this video


Best,


Paul 


Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, May 05 2013 10:15
by alexwallace
Joined on Sat, May 04 2013, Posts 10
Hi Paul

I have the same problem - my instruments are not appearing and i have the latest Instruments & Ensemble, and yet the instruments are still not appearing in my Instruments when I try to add them.

What can I do?

Thank you!
Posted on Sun, May 05 2013 10:41
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11536

Hello Alex, 

I have just answered your mail to , and if you have followed the instructions in the User Area for the download of SE Vol 1, nothing can go wrong. 

If you have done anything differently (moved your files to a different location; maybe erased the sample content along with your installed files because you installed the sample content to the same folder as the downloaded installation data), please add this information. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, May 22 2014 18:37
by albuja
Joined on Tue, Jun 11 2013, Costa Rica, Posts 1
Thanks a lot, it`s working ¡¡¡¡
Albuja
Posted on Fri, Mar 29 2019 10:36
by keith56_7659
Joined on Sat, Aug 07 2004, Posts 3

Well is something WRONG!! 

I've installed the latest software removed the replaced the library folders FOUR times and Still

no patches no instruments and NO samples so figure it out, people! 

 Mac OS 10.13.6 Logic 10.4.0 

Posted on Fri, Mar 29 2019 10:42
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11536

Hi Keith, 

Nothing beats a solid first impression 

Please send some screenshots and more information to

Your OS ad used versions will be helpful, and screenshots of the Directory Manager, eLicense Control Center, Vienna Instruments and installation location will help. 

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Mar 29 2019 10:48
by keith56_7659
Joined on Sat, Aug 07 2004, Posts 3

Hey Paul,

I just found out that my USB hub was disconnected. Sorry it works fine with the 

E licenser plugged in   my apologies  

Posted on Fri, Mar 29 2019 10:53
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11536

Hi Keith, 

Great! 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jun 10 2019 04:03
by keith56_7659
Joined on Sat, Aug 07 2004, Posts 3

Hello Again Paul,

 For some reason my VSL licenses are no longer on my Key I tried finding the

activations codes and re-inputting them to the e-licenser manager but it told me these have already been

used? My Vienna instruments are on the key but no libraries?!  

 Please Help,

 

 Keith

Posted on Mon, Jun 10 2019 16:31
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11536

Hi Keith, 

Please contact us via and send a screenshot of your eLicenser keys in your eLicenser Control Center. 

There are basically 2 options: 

- the licenses are stored on a different key
- your USB eLicenser is broken. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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