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VEP keeps crashing
Last post Thu, Feb 07 2013 by Northpolestudio, 31 replies.
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Posted on Thu, Nov 22 2012 08:50
by DaveE
Joined on Thu, Jun 30 2011, Posts 23

Not sure what's happening here. I've had a good year of rock solid performance now VEP keeps crashing. I tried the newest update and still crashes like crazy. Also tried reinstalling VEP, Play, and Pro Tools 9. Still crashing.

Here are the crash details:
Problem Event Name: BEX64
Application Name: Vienna Ensemble Pro x64.exe
Application Version: 5.0.0.10370
Application Timestamp: 4f73aaaf
Fault Module Name: play_VST_x64.dll
Fault Module Version: 3.0.30.0
Fault Module Timestamp: 4ed818ff
Exception Offset: 00000000001d683f
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: abb2
Additional Information 2: abb23192a1acf8bab854607d477229e8
Additional Information 3: 1411
Additional Information 4: 141113eee0cbfe0d7a6455549ce83959

I'm doing an arranging gig and I'm dead in the water. Any help is appreciated.

Tags: crash play
Posted on Thu, Nov 22 2012 10:06
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

The crashlog points to Play crashing. Either contact EastWest about the problem, or remove Play from your project.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Thu, Nov 22 2012 17:23
by DaveE
Joined on Thu, Jun 30 2011, Posts 23
Removing play is not a realistic solution. Play has worked fine for the past year and I have huge projects that I need to be able to open. It is VEP that is crashing. Even my oldest versions of Play (and newest) are crashing VEP. I've contacted tech support and they had me download new software but I'm still unable to open my main orchestral template which has over 200 instruments.
Posted on Thu, Nov 22 2012 18:50
by Musicmaster
Joined on Tue, Feb 18 2003, Austria - Linz, Posts 143

Same happening here ... but it only started after updating VEP one week ago. Haven't had it updated for almost 1/2 year. Please fix this asap!  

Posted on Thu, Nov 22 2012 18:57
by DaveE
Joined on Thu, Jun 30 2011, Posts 23
Another hint- I noticed the midi arrow lights up during every hard crash. Here is a screenshot: https://dl.dropbox.com/u...ploadedPics/IMG_1003.JPG
Posted on Thu, Nov 22 2012 19:03
by DaveE
Joined on Thu, Jun 30 2011, Posts 23
Another thing- if I open my template BEFORE opening VEP server, I can then open VEP and manually reconnect every instance and it will work for about 5 minutes before crashing again. =(
Posted on Thu, Nov 22 2012 19:41
by Karel
Joined on Mon, Jan 19 2009, Belgium, Posts 2173
Musicmaster wrote:

Same happening here ... but it only started after updating VEP one week ago. Haven't had it updated for almost 1/2 year. Please fix this asap!  

Do you happen to remember which version you had installed before you upgraded?

Karel Bassez
Software Engineer
Vienna Symphonic Library
Posted on Thu, Nov 22 2012 20:45
by DaveE
Joined on Thu, Jun 30 2011, Posts 23
5.0.10370, 5.0.10738, and 5.1.10988 all worked perfectly in the past. I've tried reverting and none of them are working now. Reinstalled my other programs too (Pro Tools 9 and Play, various versions) and still no luck. At the moment all of them are the most current versions.
Posted on Thu, Nov 22 2012 21:40
by Karel
Joined on Mon, Jan 19 2009, Belgium, Posts 2173

Then it really sounds like this is an issue unrelated to VE Pro. Perhaps another change in your setup is really causing the issue?

Karel Bassez
Software Engineer
Vienna Symphonic Library
Posted on Fri, Nov 23 2012 03:07
by DaveE
Joined on Thu, Jun 30 2011, Posts 23
Nothing has changed at all here in the past year. VEP crashes and Pro Tools keeps running. To me that sounds related to VEP. Projects with smaller VEP templates and projects without VEP run without crashing. If East West crapped out and VEP was still running then maybe VEP would look less suspect. Are you able to translate the info from the crash log I posted?
Posted on Fri, Nov 23 2012 06:59
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

As I mentioned earlier, it is Play that crashes. If a plugin crashes, it takes the host down with it. East west might be able to help you, so please send the crash report to their support.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Fri, Nov 23 2012 23:46
by DaveE
Joined on Thu, Jun 30 2011, Posts 23
Yes thanks, I posted the same information on their forums yesterday and also gave them a link to this thread.
Posted on Sat, Nov 24 2012 02:06
by DaveE
Joined on Thu, Jun 30 2011, Posts 23
Here is a zip of the Pro Tools session (all midi) and the VEP metaframe.

https://dl.dropbox.com/u...ssionAndVEPMetaframe.zip
Posted on Sat, Nov 24 2012 05:18
by DaveE
Joined on Thu, Jun 30 2011, Posts 23

Tried to setup a new template differently (without using Play's multi-outputs) and got this error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Vienna Ensemble Pro x64.exe
Application Version: 5.1.0.11849
Application Timestamp: 50a853d8
Fault Module Name: Vienna Ensemble Pro x64.exe
Fault Module Version: 5.1.0.11849
Fault Module Timestamp: 50a853d8
Exception Code: c0000005
Exception Offset: 00000000004d0b39
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 35df
Additional Information 2: 35dfe1efe86af831f42d67ed176193e4
Additional Information 3: c3ba Additional Information 4: c3bab3e1664e31469533585def44275b

Posted on Tue, Nov 27 2012 16:50
by DaveE
Joined on Thu, Jun 30 2011, Posts 23

 Still not solved.  Any help is appreciated.  Haven't heard anything from East West either... Indifferent

Posted on Wed, Nov 28 2012 17:51
by Ashermusic
Joined on Fri, Jan 02 2009, Posts 558

This will not load on my PC but all my Play-based m-frames and v-frames do just fine, so I am guessing it is corrupted.

Composer, Logic Pro Certified Trainer, author of "Jumpstart Logic Pro 10.6 " & "Scoring WIth Logic Pro"
www.jayasher.com

3.2 6-Core i7 Mac mini, 64 GB RAM. macOS 12.1
Posted on Thu, Nov 29 2012 21:22
by DaveE
Joined on Thu, Jun 30 2011, Posts 23

 I'm 100% sure it's not corrupt.   If I DON'T load VEP server, the pro tools session opens up (without vep of course).  If I DO open VEP server I can load all my samples into it.  The problem is when I load the server, then launch the PT session- it crashes while trying to "connect".

More proof that the template is not corrupt:  If I try to rebuild it from scratch, I get the same crash right when I've loaded 40-50 patches.

Jay, have you spoken to anyone else at East West about it?  I have gone the "official" support route and received the auto-generated reply, but that was Tuesday and still nobody has contacted me.  Case number:  29868

Posted on Thu, Nov 29 2012 21:58
by Ashermusic
Joined on Fri, Jan 02 2009, Posts 558

I'll ask, but if I cannot open it they will probably not be able to open it, and anyway, I am not sure any of them use VE Pro.

Composer, Logic Pro Certified Trainer, author of "Jumpstart Logic Pro 10.6 " & "Scoring WIth Logic Pro"
www.jayasher.com

3.2 6-Core i7 Mac mini, 64 GB RAM. macOS 12.1
Posted on Fri, Nov 30 2012 05:38
by DaveE
Joined on Thu, Jun 30 2011, Posts 23

Thanks Jay, I just want them to check out the error message and see if they can figure out what is happening.

Posted on Fri, Nov 30 2012 17:17
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi,

We have provided the East West Team with many NFR licenses for VE PRO for that reason. 

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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