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Posted on Tue, Feb 18 2014 15:19
by Ege
Joined on Sat, Jan 22 2005, Washington, DC, Posts 105

I recently had a problem installing the viola instrument downloads on my slave computer.  In my setup, my sequencing and notation software is on my main machine, an iMac, and samples reside on external drives of a slave machine.  I use VE Pro to communicate between the two and have had little problem using this setup until recently.  I thought I would share my recent install experience, in case others are having the same problem.

The Problem.  In brief, once the rather long wait for a multi-gigabyte download had completed, when it came time to install the compressed files, I would get error messages indicating I didn't have the proper license (which was incorrect, as I did, in fact have the proper license).  I had downloaded the files using my MAIN machine, but indicating the destination location as the external drive on the SLAVE machine.  I knew I was able to read and write to the SLAVE machine because I had started Screen Sharing on the Main machine, and ALSO double clicked on a Finder window, logging in as the Administrator of the SLAVE machine (allowing all drives of the SLAVE machien to appear in the MAIN machine Finder window).  Even though I was able to read and write to the Slave machine drives, having performed a test to two to create a new Folder, I still experienced the errors, and the compressed CAB download files would not install.

I reported my problem to VSL Support, which, as usual, promptly provided some suggestions, none of which, however, cured my problem.

The solution.  I was able, however, to successfully install the download (which I had to re-download), by doing the download on the SLAVE machine's Internet connection, NOT the MAIN machine's connection, having the Skave machine directly communicate with the download link, again specifying its external drive as the location for the samples. In other words, I performed the procedure as if the Slave machine were my Main machine.  I had previously updated by eLicenser program, and made sure I was rurnning current versions of VI Pro and other software as suggested by VSL support.  After download completed, I used the Library Installer program on the Slave machine, and double checked that Directory Manager showed the samples installed.

I don't know why this procedure worked, but my suspicion is that it has to do with file permissions on the Slave machine.  Both machines were running the latest version of OSX 10.9, Mavericks, but I have discovered that to use these remote drives, I must FIRST log on to the Slave using Screen Sharing, and then, additionally, make sure in the Finder window, that I am accessing the Slave's external drives, as the Administrator for the Slave machines.  By default, OSX logs me on the Slave machine as the Administrator of the Main machine, so I must disconnect, and then reconnect as the Slave administrator.  This latter process requires several very rapid mouse clicks to allow reconncetion as the Slave administrator.   Even though I had used these procedures, I was unable to do a successful download, as described above, until I, in effect, pretended that the Slave machine was the iMac, main machine.

Hope this was helpful.


IMac, 2.9 GHz Intel 4 Core i5, 32 GB, OSX 10.10.1
Posted on Mon, Feb 24 2014 14:42
by Richard Bowling
Joined on Thu, Dec 19 2002, Needville, TX, Posts 44

If I'm understanding correctly - you could move your eLicenser to the mac you download and install the library on. The library won't install without the license. 

Posted on Mon, Feb 24 2014 15:32
by Ege
Joined on Sat, Jan 22 2005, Washington, DC, Posts 105


Thank you for your suggestion.  I was downloading on my main computer (which has a VSL eLicenser device, but not for the instrument being downloaded), and the target drive of the download was on a machine that DID have the eLicenser device for the instrument being downloaded.  The idea that the machine doing the downloading, not the drive where the downloaded instrument will reside, should have the eLicenser for the instrument being downloaded makes sense to me.  This could be accomplised by moving the eLicenser to the main machine, or downloading directly in the slave machine. 

As I suggested, I did a second download from the slave machine (using its internet connection), and apparently because that machine had the proper eLicenser device, I was able to install.  If your suggestion is correct, then I was not dealing with a permissions issue (although I had logged on to the slave machine using the Administrator ID, and did not rely upon sharing permissions for the Main computer).

I believe at least some of the folks at VSL use the same iMac-Mini configuration, as it makes it so easy to do an expansion of instruments and add additional processing horsepower.

Again, thanks for your suggestion.


IMac, 2.9 GHz Intel 4 Core i5, 32 GB, OSX 10.10.1
Posted on Tue, Feb 25 2014 03:27
by Richard Bowling
Joined on Thu, Dec 19 2002, Needville, TX, Posts 44

Steve- I recently downplayed and installed some instruments-- I didn't realize that the eLicenser with the library license had to be present. I had to exit the VSL downloaded program in order to set up the eLicenser. I then started up the VSL download program and simply hit install (since the packages were all downloaded but not installed) and it commenced the install. It once again confirmed how solid VSL's various tools are. 

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