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Posted on Sat, Aug 02 2014 22:27
by rosindabow
Joined on Tue, Dec 18 2007, Posts 65

Hello, I am attempting to install and authorize VSE Pro5 on a third Mac.  It's a Mac Pro running 10.9.3.  I work with MOTU's Digital Performer.  I am having a problem activating the software.  I enter the Acivation Code that was sent to me and I get the following response:

"Currently, there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer."

There is a USB-eLicenser connected to the computer and it shows up in the eLicenser Control Center.  I downloaded the latest version of the eLicneser (6.8.1.14152)  And I installed the latest version of VE Pro.  I have no other software licenses currently installed in this computer - all I want to use it for is to playh back some other software sampler and synthesizers.

It must be me but I cannot figure out what i'm doing wrong.  Any ideas?

Thanks.

2 x 3.06 GHz 6-Core Intel Xeon. MOTU's Digital Performer 10, Pro Tools, Logic Pro. VSL libraries, Waves, UAudio, PspAudioware, Spectrasonics, etc ...
Posted on Sun, Aug 03 2014 01:51
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12746

Hello rosindabow, 

You are using VE PRO 5 UPGRADE licenses, so an existing VE PRO 4 license needs to be available on your key. 

I checked your account, and so far, you have only registered 2 of the 3 VE PRO 4 serial numbers. You can find the 3rd serial number either in

A) The serial number certificate you received upon purchase 

or 

B) in the bottom of the VE PRO 4 cardboard box (if you purchased a boxed product). 

To register your VE PRO 4 license, please go HERE

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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