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How to register a Vienna Key
Last post Wed, Dec 10 2014 by Craig, 9 replies.
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Posted on Thu, Dec 04 2014 17:44
by julian
Joined on Fri, Jan 07 2005, UK, Posts 720

Hi,

 

Just bought a new Vienna Key, my present one was still working absolutely fine but worried that if it sulked (it's a few years old now) I'd loose all my licenses without any recourse.....

 

So I've transfered my licenses to the new key - is there a quicker way to do this my licenses (37) took about 15 minutes of constant clicking and "checking inernet connection", etc Bulk transfer anyone?

I went to register my Vienna Key on the product registration page but it won't accept a numbers only S/N. I also tried copy pasting the serial number using the "Steinberg" command in e-licenser but to no avail.

So what is the correct process?

 

Thanks

 

Julian

Posted on Thu, Dec 04 2014 18:00
by herb
Joined on Mon, Aug 05 2002, Posts 4620

Hi Julian,

Key Registering on our new website is in work, should be available as soon as possible.
Proceder of Lincese transfers is eLicenser related, therefor out of our possibilities to make any changes.

best
Herb

Posted on Thu, Dec 04 2014 19:46
by julian
Joined on Fri, Jan 07 2005, UK, Posts 720

Hi Herb,

 

Should I e-mail the number or just wait?

 

Thanks

 

Julian

Posted on Thu, Dec 04 2014 21:07
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12106

Hi Julian, 

Please wait a few days, we have logged the license transfer to the new key on the license server. 

Thanks!
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Dec 09 2014 19:25
by Craig
Joined on Sat, Dec 31 2005, Posts 41

 

Hello Paul and all at VSL --

Is the Vienna Key registration system fully updated now? I registered two new Vienna Keys (as "two-year replacements") during the last part of November, before the new website format went live, and they have disappeared from my list. Should I re-register them, or is this part of the website still a work in progress? I wondered whether I should address this in a public forum rather than contacting customer service, but I rationalized that it might give you an opportunity to update the status of the registration utility ;-)

All the best,

Craig

www.craigsteffee.com
Pamlico Sound Sketches, Suite for Orchestra, available on CD and mp3
Posted on Tue, Dec 09 2014 19:41
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12106

Hi Craig, 

ViennaKey registration should work fine... I´ll check with your keys right away. 

EDIT: They are registered, could you please send me a screenshot of your ViennaKey List  to (that shows that you are logged in)?

THANKS,
Paul

 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Dec 10 2014 02:36
by Craig
Joined on Sat, Dec 31 2005, Posts 41

Thank you Paul -

I have emailed the screenshot as you requested. Thank you for the assistance!

Cheers, (it is after 5 PM now)

Craig 

www.craigsteffee.com
Pamlico Sound Sketches, Suite for Orchestra, available on CD and mp3
Posted on Wed, Dec 10 2014 10:51
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12106

Hi Craig,

Thanks. We´re already looking into it (could take a little while, so thanks for your patience in advance).
The keys are registered, we just need to get them displayed correctly now. 

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Dec 10 2014 20:03
by Craig
Joined on Sat, Dec 31 2005, Posts 41

Paul,

They are displaying now - thank you for the peace of mind!

Cheers (it's after 5 PM somewhere),

Craig

www.craigsteffee.com
Pamlico Sound Sketches, Suite for Orchestra, available on CD and mp3
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