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What happens with the sale support at VSL ?
Last post Tue, Dec 16 2014 by fiestared, 3 replies.
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Posted on Tue, Dec 16 2014 10:40
by fiestared
Joined on Wed, Sep 01 2010, France, Posts 46

Hi,

I have a problem with an order I made last Friday(a wrong mail address, ok, my fault), I've sent many mails to the sale support and nothing, nothing, nothing... We are Tuesday and still no news,  Toc toc toc is there anybody in the "sale support" ? THANKS for a very FAST answer now.

A customer not very happy(to say the least)...
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Posted on Tue, Dec 16 2014 11:00
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13437

Hi fiestared, 

Our new website caused quite some attention and also orders, luckily. We are working in shifts and of course we are doing our best to answer all requests and questions.

Sorry to see you so upset, so I have sent you a 48 hours demo license to bridge the time until the problem is solved.

Best,
Paul

 

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Tue, Dec 16 2014 13:41
by fiestared
Joined on Wed, Sep 01 2010, France, Posts 46

Hi,

Thanks Paul and Stefan...  We're very close to solve the case, so : all's well that ends well.

A customer who is happy to be heard and helped. 
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