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  4. VE hard crash, lost work. 1st day.

  • VE hard crash, lost work. 1st day.

    T
    T

     

    Hi guys

    I have just sat down with my new purchase (my first VSL product) and simply loaded up 4 instruments in VE 

    and after 5 minutes by just opening windows and inserting instruments have had a hard crash and lost my work.

    I was contemplating getting VE pro but need to know if VE is simply a buggy app that needs bugs fixing ?

    My undertanding is that VE  was a solid app and the idea is to have your work saved when the host crashes, but at leat when ie Live crashes it saves your work. VE crashed and all is gone.

    not exactly a great start :-(

    OSX 10.9.5 (fresh install)

    Live 9.1.6

    Mac Mini 2012 16GB
  • D
    D

    All VE information should be saved by your host, so that's the first place to look.

    DG
  • T
    T
    last edited
    last edited

    I was using stand alone, nothing to do with the host.

    Here is a screen recording showing the crash.
  • D
    D

    So had you saved VE? AFAIK there is no autosave, so you have to save manually.

    DG
  • T
    T
    No I haven't saved but that's not really issue it's the crash of the issue as I was led to believe that it was stable.
  • D
    D

    Your best bet is to send a crash log to support@vsl.co.at

    DG
  • T
    T
    Yes, I have.