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[SOLVED] Why can't i purchase anything?!?!?
Last post Tue, Jun 16 2015 by Stefan, 10 replies.
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Posted on Tue, Jan 27 2015 02:49
by mplaster
Joined on Fri, Jan 12 2007, phoenix | az | usa, Posts 217

What the heck!?!?!?!
I hvae tried with numerous credit cards numerous times and it wont let me buy anything.

 

Got THIS message:

Wirecard payment failed:
Payment failed:
The transaction has been declined by the payment organisation. Please check your data entered.

VPG: Auth: Transaktion für Händler/Terminal nicht erlaubt  
Please return to Basket

And yes i have plenty of money in both my cards....

Help!!!

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Posted on Tue, Jan 27 2015 06:38
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12467

Hi mplaster, 

The best idea is to contact directly, my colleagues will find a quick solution. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jan 27 2015 13:34
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 995

International purchases are often declined by CC companies as a means of fraud protection, and require special arrangement with them to approve the purchase. Buying with PayPal avoides this problem.

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Posted on Wed, Jan 28 2015 03:11
by mplaster
Joined on Fri, Jan 12 2007, phoenix | az | usa, Posts 217

well i really wanted to come on here tonight and give paypal a shot... and then THIS:

 

http://soulwhirlingsomewhere.com/vsl/ScreenShot1.jpg

Really i just want to give you $400 for my extended Chamber Strings I; why does it have to be so difficult?

 

 

`

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Posted on Wed, Jan 28 2015 16:56
by Stefan
Joined on Tue, Oct 10 2006, Posts 520

Hi mplaster,

It seems that you unfortunately discovered a bug with a recent minor update of our web shop, which we fixed now. We already also sent you an email about this.

Thanks for bringing this issue to our attention, and I hope you can excuse the inconvenience this issue has caused!

 

Kind regards,

Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Thu, Jan 29 2015 02:36
by mplaster
Joined on Fri, Jan 12 2007, phoenix | az | usa, Posts 217

Aahhhh  that is much better! Thank you for your quick attention to this!

Bought my extension pack and all is well again!
Feel free to delete this thread.

 

 

Thanks again VSL!!!

-michael

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Posted on Fri, Mar 06 2015 01:47
by davekropf
Joined on Tue, May 14 2013, Orlando, FL, Posts 2

I'm getting the same error here from FL. I called the CC company and they don't even show that a charge has been attempted.

Posted on Fri, Mar 06 2015 15:26
by Stefan
Joined on Tue, Oct 10 2006, Posts 520






Hi Dave,

Thanks for contacing us here. I already answered your email that you also sent to support. In short, we only accept Visa cards that are enrolled into Verified-by-Visa, and MasterCards that are enrolled into their SecureCode program, simply because it's necessary to protect ourselves against fraud. These programs are not so popular in the US yet as they are in Europe - please contact your credit card company or bank to see how you can enroll. 

As far as I know, by January 2016, all US credit cards need to be enrolled in such a program, to make online shopping safer for both customers and shops.

As an alternative you can also pay via PayPal in our web shop, or contact us if you want to try an order with your credit card in our back office. 

Best,
Stefan








Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Mon, Jun 15 2015 20:45
by disappointmentbob
Joined on Sun, Jun 14 2015, Posts 1

Hi guys - no matter what method I try (credit card, debit card, paypal) your site rejects my order saying payment declined or not authorised.

I'd really rather not have to give my money to an inferior competitor, but this is getting silly now.

Posted on Tue, Jun 16 2015 08:07
by Stefan
Joined on Tue, Oct 10 2006, Posts 520

Hi Bob,

 

I believe I have just replied to your request via email- in any case I'm sorry to hear of your problem when placing an order in our web shop!

We've had a few cases lately where the credit card wouldn't be charged successfully in our web shop, but when charging it in our backoffice it worked perfectly - according to our payment provider this is often due to restrictions for online and/or foreign transactions that some credit card companies have. 

Kindly note that for safety reasons we only accept MasterCard and Visa cards that are enrolled in a secure payment program. This means that ordering with MasterCards only works if you're enrolled in the MasterCard “SecureCode” program, and Visa cards only work if you're enrolled in “Verified by Visa”.

Detailed information on secure payment and enrollment is available on your credit card’s website:

Visa (Link for customers from the US)

MasterCard (US Link)


If the problem with payment persists, it usually helps to either use PayPal instead, or to call your bank and to ask about Verified-by-Visa or MasterCard SecureCode, and to make sure that your card is not blocked for charges from Austria. Usually, banks can unblock your card temporarly for specific charges to your card.

I hope you can excuse the inconvenience this issue has caused!

Best,
Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
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