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Vienna Key broken or lost
Last post Thu, Feb 19 2015 by JimmyHellfire, 2 replies.
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Posted on Thu, Feb 19 2015 05:13
by Ziobello
Joined on Wed, Nov 25 2009, Posts 27

 

In case I break or lose my Vienna Key is there by any chance a way for me to replace it without having to purchase all the licenses again? Especially because my Vienna key is starting to become a little old and it fell the other day so I was worried about it!!

Thanks in advance for your help!

Posted on Thu, Feb 19 2015 09:48
by JimmyHellfire
Joined on Tue, Dec 24 2013, Posts 334

From the license agreement:

5. Defect of the ViennaKey
In the case of a defect or damage to the ViennaKey Vienna Symphonic Library GmbH or a third party authorized by Vienna Symphonic Library GmbH (e.g., distributor) will check the ViennaKey. In the case of a legitimate claim the ViennaKey and the Vienna Symphonic Library Licenses included shall be replaced in return for a handling fee. The Licenses will only be replaced provided that they are licenses issued by Vienna Symphonic Library GmbH. Further claims against Vienna Symphonic Library GmbH are excluded.

6. Loss of the ViennaKey
Vienna Symphonic Library GmbH assumes no liability or obligation if the ViennaKey or any other eLicenser USB protection device holding one or more Vienna Symphonic Library Licenses is mislaid as a result of loss, theft or otherwise. Vienna Symphonic Library GmbH reserves the right to block its Licenses saved on the lost ViennaKey or on any other lost USB eLicenser upon being notified by the registered user of the loss. Lost or stolen Licenses cannot be replaced free of charge by Vienna Symphonic Library GmbH.

If you lose the damned thing, you're screwed. That's because people could "lose" a key,  and then some friend, or perhaps someone on eBay, would "find" it.

There's 2 years of warranty on the keys. If you want to go safe, you should buy a new key every two years and transfer your licenses to it to make sure you're covered in case the key stops working.

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