Windows 10 issues

[aptmusic]

Im on windows 10 now and VEP hangs on "Loading Data Please Wait". What can I do to trouibleshoot>?

[Paul]

Hi aptmusic, 

Some more information would be great...

Best, 
Paul

[aptmusic]

In processes tab it says 0% CPU. Latest version of everything (Kontakt, PLAY, VEP)

[aptmusic]

This metaframe ran fine on Win 7 and an earlier version of VEP. I'll see if I can find out what version was working

[aptmusic]

I tried disabling W10 antivirus as suggested in another topic. The issue specifically : i see it load a ton of stuff from PLAY, and then once it hits 12,043 MB, VEP quits loading things and hangs like this forever.

[Paul]

Hi, 

Thanks! I´d say, contact EastWest, they have multiple NFR licenses of VE PRO to test on their system. I´d also attach the metaframe for testing. 

Best, 
Paul

[aptmusic]

I tried the older build of VEP. No change. Next I'll roll back play. Metaframe attached.

[aptmusic]

too big to post metaframe (48 MB). heres a wetransfer that will expire within a few days. http://we.tl/f3b6Dx6DHK

[aptmusic]

I did find this in my reliability monitor:

 

Description

Faulting application name: Vienna Ensemble Pro x64.exe, version: 5.4.0.13845, time stamp: 0x560ac4d6

Faulting module name: play_VST_x64.dll, version: 4.3.1.0, time stamp: 0x5644f85b

Exception code: 0xc0000006

Fault offset: 0x000000000068d0a0

Faulting process id: 0x5670

Faulting application start time: 0x01d13dd023546749

Faulting application path: C:\Program Files\Vienna Ensemble Pro\Vienna Ensemble Pro x64.exe

Faulting module path: C:\Program Files\Vstplugins\play_VST_x64.dll

Report Id: 17d87df3-5577-4a5c-8147-7f15092340d7

Faulting package full name: 

Faulting package-relative application ID: 

[Paul]

Hello aptmusic, 

Faulting module path: C:\Program Files\Vstplugins\play_VST_x64.dll

Says it all... I hope that you will hear back from EastWest soon. 

Best, 
Paul