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[SOLVED] Classical Guitar upgrade installation problem
Last post Tue, Feb 16 2016 by mat123, 4 replies.
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Posted on Sat, Feb 13 2016 23:27
by mat123
Joined on Wed, Jun 24 2015, Posts 31

Hi folks,

I have been using and enjoying classical guitar standard edition for a while. Now I've purchased, downloaded and installed the full library upgrade, but unfortunately, the full library does not show up e.g. in Vienna Instruments Standalone.

Here are my details:

I am using a Mac with MacOS 10.10.5. I have used the newest version of Vienna Download Manager and installed the library via "auto-install" after uploading the new license to my eLicenser USB-Stick. The new library has been installed in a folder called "51_Concert-Guitar", next to the folder of my standard library (the directory manager sees both folders). The eLicenser Control Center shows two entries for concert guitar: "DL Concert Guitar" and "DL Concert Guitar L2".

What's wrong? Thanks in advance!

Posted on Sun, Feb 14 2016 08:13
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12789

Hi mat123, 

Please send a few screenshots of the sample content folders (so we can see the content) and your Directory Manager and VI Browser page to

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Feb 14 2016 11:04
by mat123
Joined on Wed, Jun 24 2015, Posts 31

Hi Paul,

thanks for your quick reply. I just sent you the screenshots.

Matthias

Posted on Tue, Feb 16 2016 16:21
by mat123
Joined on Wed, Jun 24 2015, Posts 31

here's an update: thanks to the advice from Paul, the problem could be quickly solved. The upgrade installer has installed the complete library in a second library, so I could delete the old folder. A source of confusion: in the VI browser, the name of the new full library corresponds to the name of the old folder ("151...", new folder: "51...").

thanks!

Matthias

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