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  • Can't replace old VEPro4 licenses with the new VEPro6

    Hi

    Looking forward to try the new interface, but after I have downloaded the license I can't install it on any of my USB-elicensers, the interface tells me that there are no licenses to be upgraded! The USB-elicenser holds a VEPro4 license and a VEPro5, so everything should be okay I presume?

    Image


  • Hello Stig, 

    Sorry for the inconvenience, that´s because we are issuing different upgrade licenses, which can be a bit tricky for our power-users who have multiple VE PRO licenses. 

    These are the existing licenses (before VE PRO 6): 

    VE PRO 4
    VE PRO 4 upgraded to VE PRO 5
    VE PRO 5

    And these are the possible upgrade licenses to VE PRO 6: 

    VE PRO 4 => VE PRO 6
    VE PRO 4 upgraded to VE PRO 5 => VE PRO 6
    VE PRO 5 => VE PRO 6

    You have received 3 VE PRO 4 => VE PRO 6 licenses, so you will need to find those 3 VE PRO 4 licenses to upgrade. 

    Maybe it´s easier to discuss this directly through support@vsl.co.at, as this is a "personal" thing, I´ll do my best to help. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL