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Posted on Wed, Jul 26 2017 16:33
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1380

Happens here, OS 10.12.5, connected to Cubase Pro 9, Kontakt 5.6.6. 
I force quit and the next time, invariably it loads normally. Tends to look like the samples are on an external SSD for this.

MacPro 4.1/Nehalem 2.93 GHz
Total Number Of Cores: 8
24 GB
OSX 10.8.5
Posted on Thu, Jul 27 2017 09:48
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 886

Please make sure you have disabled the Kontakt Memory Server (/Options/Memory/) - does that make a difference?

Best, Marnix

Posted on Thu, Jul 27 2017 15:14
by music_73
Joined on Thu, Dec 19 2002, Posts 11

Hi all,

I am still getting this problem daily. Marcel @ NI support has been working with me to try and resolve the issue but so far no joy. Here are his suggestions in case you wanted to try them:

1) I used the NI support tool on both master and slave rig https://download.native-instruments.com/support/NI_Support_Tool_Mac.zip and sent results to NI

2) Antivirus - I checked that I have no anti virus software (such as Sophos) running as this is a known issue.

3) Batch re-save - I was asked to do a batch resave on all libraries How to Resolve Issues with Missing Samples for a KONTAKT Library (Batch re-save)

This took 2.5 days and did not make a difference!

4) Database Reset

- make sure that neither Kontakt 5 nor any other NI Software is running,
- in the Finder, choose "Go", hold down "alt" to view & open "Library".
- Browse to Application Support > Native Instruments > Kontakt 5 > DB, then delete all files within that folder.

Next time you start Kontakt 5 in standalone mode (prior to opening it as a plug-in : very important!), your database would be reset."

Still no difference!

5) Videos

I have recently sent NI videos of both the master and slave rigs loading and hanging on this error. Will wait and see. The next thing I will try is to save the metaframe (once it has loaded via my Logic session) and load this as a standalone in VE Pro without running Logic. Then to save each Kontakt instance as a multi and try each one in a standalone instance of Kontakt. Note this problem occurs regardless of what libraries are in my first instance of Kontakt on VE Pro 6, it always seems to hang on the first instance or it progresses through and loads fine. Anyone else noticing this? Are other users on this thread running quite large templates and do you have slave rig(s) or just master rig?

Been going on for 6 months and losing many hours, hoping we can get a fix / workaround soon.



Posted on Thu, Jul 27 2017 15:15
by music_73
Joined on Thu, Dec 19 2002, Posts 11

And of course I have my KMS off too!

Posted on Tue, Aug 01 2017 19:34
by music_73
Joined on Thu, Dec 19 2002, Posts 11

I lost 2 hours today doing reboots. VSL you blame Kontakt but this didn't happen on VE Pro 5. And it seems to always happen trying to load first instance (regardless of what libraries are contained within the first instance). PLEASE GET SOMEONE ON THIS IT IS KILLING MY WORK and no one seems to give a s***t

Posted on Tue, Aug 01 2017 20:29
by music_73
Joined on Thu, Dec 19 2002, Posts 11

I have set up a Facebook group to collate information and hopefully get this resolved since VI, NI just blame each other and do not seem interested in resolving this nightmare and hugely time wasting issue. Please join and post your specific issues / workflow etc etc.


Posted on Fri, Aug 04 2017 11:11
by CTruman
Joined on Mon, Aug 22 2011, Posts 1

This is an issue I've been having for at least a year. In addition,  my composing partner on an identical system is having the same problems but to a slightly lesser degree. I'm running the newest version of VEP and PT using Macs running 10.10.5 - this is killing my workflow and wasting HOURS of my time on projects that don't allow any time.  Re-booting doesn't make a difference, running disc utilities doesn't make a difference.  Uninstalling and re-installing makes no difference.  It's a fluke as to when and how VEP will pull itself together and I can start working again.  There's no rhyme or reason seemingly as to why this keeps happening but it's a daily occurrance whilst trying to get yesterday's session up and running again.  It's seriously affecting my work. VEP and NI really need to start figuring out what the problem is rather than thinking the problem lies with the user. 

Posted on Fri, Aug 11 2017 13:59
by music_73
Joined on Thu, Dec 19 2002, Posts 11

New build of VE Pro 6 "Fixed: A hang when connecting computers in the network, loading very large projects”

Although this doesn't mention the "working on sample data cache' problem, I'm definitely giving this ago.

CTruman - yes this is exactly my problem too, and losing on average between 30 mins - 2 hrs per day. I know we are not alone either

Posted on Sat, Aug 19 2017 11:39
by wader
Joined on Tue, Aug 14 2007, Posts 5

+1.. This is getting seriously annoying now.

Posted on Sat, Aug 19 2017 16:38
by music_73
Joined on Thu, Dec 19 2002, Posts 11

Have you tried the very latest version of VE Pro? I have been using it for a little over a week now (since the day it was released). So far, no more problems (touch wood). Been loading multiple projects daily over the past 8 days since it's release and have not had this problem once so far. Hopefully it's a thing of the past. (Despite VI saying it was a Kontakt issue :)

Posted on Wed, Oct 18 2017 00:16
by umarekawaru
Joined on Fri, Dec 28 2012, Posts 74


Also happens to me: "working on sample data cache" from Kontakt. 

I get tired of waiting. I have to "force quit" VEP and Logic and reload everthing which takes a while when it works.
The next reload, it usually doesn't happen, for a few times but it's getting annoying.
VEP version 6.0.16502
Logic 10.3.2 - Mac Pro 2010 12 Core 3.46 GHz - 48 GB RAM - Mac OS 10.11.6 - VSL: almost everything
Posted on Sun, Oct 22 2017 22:31
by koassistant
Joined on Tue, Jul 01 2003, Burbank, CA, Posts 28

Same issue here but only when there actually is stuff in Kontakt not the empty template: 

Here is what I do to make it load:

1. Right click the VEP icon in the dock and select QUIT

2. Hit cancel on the warning popup instead Quit

3. It starts loading. 

I can replicate this every single time without fail. It is VEP related. Sent a couple suggetions to tech support about this bug.

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