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VEP6 updater not working
Last post Mon, Nov 28 2016 by Carl, 30 replies.
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Posted on Sun, Aug 21 2016 21:02
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

Shows updates are needed, I select downlod & install. The files download then when selecting close & install  it doesn't do anything, just closes..

Posted on Sun, Aug 21 2016 21:32
by steff3
Joined on Thu, Nov 13 2003, Posts 268
Do you have the newest elicenser-center - the latest update seems to need a newer version than the last release

just a thought
best
Posted on Wed, Aug 24 2016 02:28
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

Yes, all latest updated software versions including elicenser.

Posted on Wed, Aug 24 2016 07:40
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi Carl, 

Which OS are you working on? Do you want to post or send some screenshots ()?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Aug 25 2016 22:18
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

Hi Paul,

I'm PC Win 10 x64 There's no point for a screen shot, after the updater runs then selecting 'Close & Install' VEP closes & that's it. Doesn't do anything more after that.

I found the file in my temp folder so I launched & installed it as with any normal exe..

Posted on Fri, Aug 26 2016 07:32
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi Carl, 

I just checked, no troubles here on any Windows computers. 

Do you have aministration rights on your computer? I wonder what else could be in the way...

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Aug 26 2016 17:46
by Tinpig
Joined on Thu, Jan 31 2013, Posts 1

Hi Paul,

I can confirm the auto updater is not working for me either. I'm on Windows 7 Pro. I have the same conditions as described above, the file downloads then nothing happens.

I have updated from the downloads page on the VSL site.

As a side note the updater works without problems on my Mac.

Thanks,

Gareth

Tinpig Music

Mac Pro (Late 2013)
3.5 GHz 6-Core Xeon E5
96GB Ram
OSX 10.14.6

Velocity Micro PC
3.5 GHz i7-3770K (Quad Core)
32GB Ram
Windows 10 Pro (x64)

Posted on Fri, Aug 26 2016 22:55
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

HI Paul,

I've always ran VEP as administrator & no changes were made after the update.

Posted on Sun, Aug 28 2016 03:59
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

update-

After trying to install this latest update ( 6.0.15258) & closing to install I received an additional message ' make sure program is closed'

then I re-opened VEP & got 'elicenser not found, so I re-installed eLisencer again ( Version: 6.10.2.18198 )
I then opened VEP  & got 'Could not find VEPro6. not installed..'

Posted on Sun, Aug 28 2016 09:20
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi Carl, 

Did you try a restart?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Aug 28 2016 15:42
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

Hi Paul,

Yes, after re-start it loads up but I mean the eLicenser message was new this time & the problem is the same.  After the update notice & download it doesn't  VEP remains closed after selecting  'Close to install ' .

Again I found the exe in my temp & just installed the update manually.

Posted on Sun, Aug 28 2016 16:59
by Tommy Lockett
Joined on Mon, Jun 24 2013, Posts 1

I can not update my Win 10 Pro Machine, it works on OS X

Help

Posted on Sun, Aug 28 2016 17:27
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

Originally Posted by: Tommy Lockett Go to Quoted Post

I can not update my Win 10 Pro Machine, it works on OS X

Help

Don't forget you can always get & install the the latest updates manually by going into your account/ my downloads.

Posted on Sat, Nov 05 2016 00:10
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

The updater installer still not working here with the same issues.

Posted on Sat, Nov 05 2016 08:57
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi, 

We´re doing our best to reproduce this here, but it works just fine. 

Did you check your firewall / AV programs? 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Nov 07 2016 02:41
by Carl
Joined on Fri, Jan 07 2005, USA, Posts 111

Hi Paul,

Yes, it just doesn't install after dropping it into the temp folder. It downloads then closes VEP's main window then that's it. It worked fine for the first few releases, nothing has changed on my system. Only av is Win Defender which I turn off.

Posted on Mon, Nov 07 2016 12:37
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi, 

We tried on multiple Win systems, no troubles here at all... I will keep an eye on it, maybe there will be more reports.

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Nov 07 2016 13:05
by PoliticalBonobo
Joined on Fri, Jul 10 2015, United States, Posts 16

I'm getting the same issue as Carl. Download update via VEP, it downloads, asks me if I want to close program and install, and I select 'Install'. VEP closes but nothing happens. I've run it as admin and turned off Firewall settings. I'm running Win10 Pro with all updates installed.

The reason I want to install the update 'automatically' is because I'm hoping it resolves another issue I have where I get an MSVCR120.dll failure and crash on the slave computer when connecting to it. 

Paul, do your Windows 10 machines have the latest updates when you try to recreate the self-install issue?

Posted on Mon, Nov 07 2016 15:00
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi PoliticalBonobo, 

I tried updating from various previous builds. 

You know that you can always upgrade the old-fashioned way (download and install from here). 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Nov 07 2016 15:03
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13508

Hi, 

Which version are both of you trying to update? Maybe I picked the wrong versions to update from?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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