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Vienna Ensemble looses connection with elicenser
Last post Wed, Oct 05 2016 by EgM, 5 replies.
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Posted on Mon, Oct 03 2016 02:00
by fritzflotow
Joined on Mon, Apr 23 2007, Posts 322

During work, one of my slave PCs with Vienna Ensemble pro 6 keeps loosing connection with the elicenser and crashes Cubase on the main computer (Mac pro 2012). I have yet another slave PC and neither this one nor the Mac ever has that problem. I couldn't find anything like it with search ...

Are there any settings in windows 10 to look for? I did the usual stuff, like excluding VEpro from defender, but I don't do alot with windows, so maybe there is another thing to look for. Could the elicenser be damaged? However, it shows the correct licenses with that elicenser program. I don't have any clue, where to start. Any help is very welcome! 

Posted on Mon, Oct 03 2016 12:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12583

Hi Fritz, 

No special actions required, this sounds like a power problem on the USB ports of your slave PC. 

How old is the key? Does it work on other computers? Did you try different USB ports, or a powered hub?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Oct 03 2016 15:41
by fritzflotow
Joined on Mon, Apr 23 2007, Posts 322

Hi Paul!

Thanks for the reply! The key is probably something like 6 - 8 years old. I have tried different USB ports on the slave (by the way: my list of equipment on the bottom here is old). It is an AsRock X99  extreme 6 with quite a lot of ports I don't really need for a slave PC. Now that you say it: I rember that you should turn off the unused USB-Ports in BIOS, so that there will be no power problems. Is that correct and could it help?

I haven't tried the elicenser on other PCs or the mac, since it would take long observation and changes of my setup which I don't have the time for now. I also haven't got an unused powered hub to try. Is there any way to get rid of that problem like I described above or with Windows settings? THis is really destroying my workflow right now, but I need to move on due to a deadline ... :-)

Best regards,

Fritz.

Posted on Mon, Oct 03 2016 15:44
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12583

Hi Fritz, 

Sounds like a good idea to switch off the unused USB Ports (I never did that). 

Hope that works. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Oct 05 2016 22:55
by EgM
Joined on Mon, Apr 20 2015, NB, Canada, Posts 26

This sounds like a USB selective suspend issue, part of Windows power management that shuts down USB ports to save power.

More on this from Steinberg: 
https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/windows-issues-with-usb-devices-due-to-usb-selective-suspend-in-power-options.html


Eric E. Hache
Music Composer @ http://www.gamemusic.ca
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