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  4. License transfer taking days for VSL support to notice?

  • License transfer taking days for VSL support to notice?

    L
    L

    I thought maybe a forum post would help get attention, because I haven't had a single non-automated response from VSL support yet over the last few days. I bought some licenses for Special Edition Vol. 1 bundle, VI pro, and MIRx Teldex, which they approved after the previous owner paid the fee. I received the eLicenser in the mail several days ago, confirmed it had all the promised licenses, and told VSL support that I received it (more than once). It's frustrating dealing with this unexpected delay because I'd like to get things on the road ASAP.

    Is there some kind of promised response time? I can't figure out how to get the attention of VSL support.

    EDIT:

    seems like that posting in the forums did the trick, because I got a response. Thanks for getting around to me.
  • S
    S

    Hi Lotias,

    I believe I answered to your request, which we received Saturday in the early morning hours (Vienna time), and I responded to you on the next business day. ;-)

    The license transfer has been completed now, and you've been notified via email. Hope everything's set now, and I wish you a lot of joy with your new samples and software.

    Best,

    Stefan
  • L
    L

    Yeah, thanks for the help!