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Broken Vienna KEY and upgrade to VEP 6
Last post Mon, Nov 07 2016 by Cyril Blanc, 11 replies.
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Posted on Sat, Nov 05 2016 00:47
by aleksandeus
Joined on Sat, May 03 2008, Posts 1

 

Hello everyone, I have one BIG problem so I'll appreciate any suggestion how to solve it.

My ViennaKEY has died, I only had VEP 5 license on it. I want to buy an upgrade to VEP 6 and I wish to buy new elicencer (Vienna key) where I intend to store new license, is this possible? Do I need old broken ViennaKEY for upgrade to VEP 6 or can I just buy new elicencer then buy upgrade to VEP 6 and store new license to new elicencer?

  

Posted on Sat, Nov 05 2016 09:26
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12791

Hi aleksandeus, 

 

I checked your account and saw that you have not used all your VE PRO 4 and VE PRO 4=>5 upgrade licenses, so you could also use those with any new key you purchase. 

 

If the ViennaKey broke within the warranty period without extraneous cause, you'll get the new ViennaKey and the replacement licenses for free. Warranty is two years, please include invoice for the key purchase if the warranty applies. However it seems from our records that your key is older than two years, I'm afraid.

If the warranty period is already over, it might be necessary to purchase a replacement license for EUR 20 per license + a handling fee of EUR 30. In your case, the total would be EUR 30.

 

In short words: To get a replacement license, you will need to send the broken key in, so we can check the kind of error. 

Please contact us at , we will walk you through. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Nov 05 2016 16:54
by Andreas 1
Joined on Fri, Jun 09 2006, Posts 36

What is the life expectancy of the keys? My key is about 10 years old. Should I replace it with a new key?

I have 40 licences on my key. If the key breaks, I have to pay € 830?!

Posted on Sun, Nov 06 2016 08:49
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12791

Hi andreas1, 

We know that many users are using ancient keys from 2002 (we know because they have limited capacity for only 7 or 8 licenses), so the keys can work for a long time, when handled with care. 

We always suggest to replace keys every 2 years, as this is the hardware warranty for the keys. 
If your key breaks, the replacement licenses for 40 licenses will be 800 EUR (20 EUR each), that´s correct. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Nov 06 2016 10:03
by Andreas 1
Joined on Fri, Jun 09 2006, Posts 36

Paul, thank you for the information. But I think this fee is out of proportion.

Andreas

Posted on Sun, Nov 06 2016 18:01
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2695

Hi Paul

Can you work with Steinberg so you can copy all the licenses from one key to another in a click ?

 

Thanks

Cyril

 

I have split my licenses over 3 keys and they are all connected to a USB hub

MacBook Pro 2019 16" + 2 x Odisseey G9 49" Big Sur

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd

Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 2, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa

Final Cut pro
Camera full HD
Posted on Mon, Nov 07 2016 10:55
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1582

Originally Posted by: Cyril Go to Quoted Post

Hi Paul

Can you work with Steinberg so you can copy all the licenses from one key to another in a click ?

 

Thanks

Cyril

 

I have split my licenses over 3 keys and they are all connected to a USB hub

Hello Cyril,

I brought this up before and I think it was Paul who told me, "it was on the to-do list" but that had to have been over a year ago.

You're absolutely right though Transfering one license at a time is really annoying


"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
Posted on Mon, Nov 07 2016 14:40
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2695

Originally Posted by: jasensmith Go to Quoted Post

Originally Posted by: Cyril Go to Quoted Post

Hi Paul

Can you work with Steinberg so you can copy all the licenses from one key to another in a click ?

Hello Cyril,

I brought this up before and I think it was Paul who told me, "it was on the to-do list" but that had to have been over a year ago.

You're absolutely right though Transfering one license at a time is really annoying

I have brought this subject in 2013 

I Have 56 licences to transfer

MacBook Pro 2019 16" + 2 x Odisseey G9 49" Big Sur

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd

Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 2, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa

Final Cut pro
Camera full HD
Posted on Mon, Nov 07 2016 15:23
by musos
Joined on Sun, Dec 08 2002, Johannesburg, South Africa, Posts 913

I hate this crazy setup.

I've been buying 2 new Keys every 2 years simply because I have so many products and licences, it would cost a fortune to replace them.

What I don't understand is this:

The eLicenser software connects to a website to validate each licence. Don't they keep a record of valid licences? Surely we should be able to simply do a software restore onto a new key via an online service? If this is not possible now, then VSL should keep a database and provide such a service, with login and password.

At present I have a drawer full of "old" Keys that probably would all work for another 10 years, but they sit there unused.

What a waste.....

Posted on Mon, Nov 07 2016 15:28
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12791

Hi everybody, 

This is all I will add to this discussion: We rely on the possibilities that eLicenser/Steinberg is providing us (and themselves) with, and unfortunately it looks like the transfer of multiple licenses in one go is a feature that will not be implemented 

I know that transferring licenses takes a little time, but on the plus-side, it is a safe and simply procedure.

Best,
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Nov 07 2016 16:26
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2695

Originally Posted by: Paul Go to Quoted Post

Hi everybody, 

This is all I will add to this discussion: We rely on the possibilities that eLicenser/Steinberg is providing us (and themselves) with, and unfortunately it looks like the transfer of multiple licenses in one go is a feature that will not be implemented 

I know that transferring licenses takes a little time, but on the plus-side, it is a safe and simply procedure.

Best,
Paul 

Hi Paul

What is the reason ?

it's not difficult to add a loop in the program !

Can't you do this with an APPLE SCRIPT ?

Is it because VSL does not want to pay Steinberg to develop this function ?

Paul, your users should not have to support the concequences of the protection of your library 

It's look like that nobody have found an insurances company to insure the dongle ? did you find one ?

Best

Cyril

MacBook Pro 2019 16" + 2 x Odisseey G9 49" Big Sur

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd

Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 2, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa

Final Cut pro
Camera full HD
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