Vienna Symphonic Library Forum
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  • Broken Vienna KEY and upgrade to VEP 6

     

    Hello everyone, I have one BIG problem so I'll appreciate any suggestion how to solve it.

    My ViennaKEY has died, I only had VEP 5 license on it. I want to buy an upgrade to VEP 6 and I wish to buy new elicencer (Vienna key) where I intend to store new license, is this possible? Do I need old broken ViennaKEY for upgrade to VEP 6 or can I just buy new elicencer then buy upgrade to VEP 6 and store new license to new elicencer?

      


  • Hi aleksandeus, 

     

    I checked your account and saw that you have not used all your VE PRO 4 and VE PRO 4=>5 upgrade licenses, so you could also use those with any new key you purchase. 

     

    If the ViennaKey broke within the warranty period without extraneous cause, you'll get the new ViennaKey and the replacement licenses for free. Warranty is two years, please include invoice for the key purchase if the warranty applies. However it seems from our records that your key is older than two years, I'm afraid.

    If the warranty period is already over, it might be necessary to purchase a replacement license for EUR 20 per license + a handling fee of EUR 30. In your case, the total would be EUR 30.

     

    In short words: To get a replacement license, you will need to send the broken key in, so we can check the kind of error. 

    Please contact us at support@vsl.co.at, we will walk you through. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • What is the life expectancy of the keys? My key is about 10 years old. Should I replace it with a new key?

    I have 40 licences on my key. If the key breaks, I have to pay € 830?!


  • Hi andreas1, 

    We know that many users are using ancient keys from 2002 (we know because they have limited capacity for only 7 or 8 licenses), so the keys can work for a long time, when handled with care. 

    We always suggest to replace keys every 2 years, as this is the hardware warranty for the keys. 
    If your key breaks, the replacement licenses for 40 licenses will be 800 EUR (20 EUR each), that´s correct. 

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Paul, thank you for the information. But I think this fee is out of proportion.

    Andreas


  • Hi Paul

    Can you work with Steinberg so you can copy all the licenses from one key to another in a click ?

     

    Thanks

    Cyril

     

    I have split my licenses over 3 keys and they are all connected to a USB hub


    MacBook Pro M3 MAX 128 GB 8TB - 2 x 48" screen --- Logic Pro --- Mir Pro 3D --- Most of the VI libs, a few Synch... libs --- Quite a few Kontakt libs --- CS80 fanatic
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    @Cyril said:

    Hi Paul

    Can you work with Steinberg so you can copy all the licenses from one key to another in a click ?

     

    Thanks

    Cyril

     

    I have split my licenses over 3 keys and they are all connected to a USB hub

    Hello Cyril,

    I brought this up before and I think it was Paul who told me, "it was on the to-do list" but that had to have been over a year ago.

    You're absolutely right though Transfering one license at a time is really annoying😤


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    @Cyril said:

    Hi Paul

    Can you work with Steinberg so you can copy all the licenses from one key to another in a click ?

    Hello Cyril,

    I brought this up before and I think it was Paul who told me, "it was on the to-do list" but that had to have been over a year ago.

    You're absolutely right though Transfering one license at a time is really annoying😤

    I have brought this subject in 2013 

    I Have 56 licences to transfer


    MacBook Pro M3 MAX 128 GB 8TB - 2 x 48" screen --- Logic Pro --- Mir Pro 3D --- Most of the VI libs, a few Synch... libs --- Quite a few Kontakt libs --- CS80 fanatic
  • I hate this crazy setup.

    I've been buying 2 new Keys every 2 years simply because I have so many products and licences, it would cost a fortune to replace them.

    What I don't understand is this:

    The eLicenser software connects to a website to validate each licence. Don't they keep a record of valid licences? Surely we should be able to simply do a software restore onto a new key via an online service? If this is not possible now, then VSL should keep a database and provide such a service, with login and password.

    At present I have a drawer full of "old" Keys that probably would all work for another 10 years, but they sit there unused.

    What a waste.....


  • Hi everybody, 

    This is all I will add to this discussion: We rely on the possibilities that eLicenser/Steinberg is providing us (and themselves) with, and unfortunately it looks like the transfer of multiple licenses in one go is a feature that will not be implemented 

    I know that transferring licenses takes a little time, but on the plus-side, it is a safe and simply procedure.

    Best,
    Paul 


    Paul Kopf Product Manager VSL
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    last edited

    @Paul said:

    Hi everybody, 

    This is all I will add to this discussion: We rely on the possibilities that eLicenser/Steinberg is providing us (and themselves) with, and unfortunately it looks like the transfer of multiple licenses in one go is a feature that will not be implemented 

    I know that transferring licenses takes a little time, but on the plus-side, it is a safe and simply procedure.

    Best,
    Paul 

    Hi Paul

    What is the reason ?

    it's not difficult to add a loop in the program !

    Can't you do this with an APPLE SCRIPT ?

    Is it because VSL does not want to pay Steinberg to develop this function ?

    Paul, your users should not have to support the concequences of the protection of your library 

    It's look like that nobody have found an insurances company to insure the dongle ? did you find one ?

    Best

    Cyril


    MacBook Pro M3 MAX 128 GB 8TB - 2 x 48" screen --- Logic Pro --- Mir Pro 3D --- Most of the VI libs, a few Synch... libs --- Quite a few Kontakt libs --- CS80 fanatic