Hi aleksandeus,
I checked your account and saw that you have not used all your VE PRO 4 and VE PRO 4=>5 upgrade licenses, so you could also use those with any new key you purchase.
If the ViennaKey broke within the warranty period without extraneous cause, you'll get the new ViennaKey and the replacement licenses for free. Warranty is two years, please include invoice for the key purchase if the warranty applies. However it seems from our records that your key is older than two years, I'm afraid.
If the warranty period is already over, it might be necessary to purchase a replacement license for EUR 20 per license + a handling fee of EUR 30. In your case, the total would be EUR 30.
In short words: To get a replacement license, you will need to send the broken key in, so we can check the kind of error.
Please contact us at support@vsl.co.at, we will walk you through.
Best,
Paul