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VEP upgrade from 5 to 6
Last post Wed, Dec 21 2016 by Paul, 2 replies.
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Posted on Wed, Dec 21 2016 20:35
by watercolours
Joined on Sat, Mar 27 2004, Posts 36

Hi, as I don't find any other way to post on this vsl site support or anywhere unless I'm blind or something here I go:

I have upgraded from VEP 5 to version 6 some time ago, decided to install now v.6.

I bought this upgrade from Best Service.

After entering my first activation code for V6 on the eLicenser Control Center  I'm asked to select the V5 license on my VSL key but I can't,  I just see my Vienna instruments special edition 1&2 no SEP anymore.Have no idea what's happening but VEP 5 worked like a charm since years ago and now that I have installed V.6 I don't have access to V.5 anymore neither V.6 so I need a quick solution.

Thanks

Posted on Wed, Dec 21 2016 21:00
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12072

Hi watercolours, 

I have checked your registrations and found that you actually never downloaded your one registered license for VE PRO 5. 

Please contact us at and we can help you through the process (re-send those activation codes and help with the next steps). 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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