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  • VE Pro 5 slaves crashing frequently

    Hi, 

    I would appreciate help identifying why each of my slaves crashes approximately once per day (or once per 8 hours of use).

    By crashing, I mean that VE Pro freezes on either my mac slave, or my windows slave, causing Cubase to hang up. 

    On the Mac slave, I am running only Kontakt in VE Pro. On the Windows slave, I am running both Play and Kontakt instances. I find it interesting that the pattern of crashing is similar on these two independent machines. They crash (or freeze) about once a day (not at the same time though).  The crashing is not consistent, and in fact sometimes they will go several days without a crash.

    Here are my settings. Thanks for any help!

    Main machine:

    • Mac Pro 2009 2.66 MHZ nehalem quad-core, 24 GB RAM
    • OS 10.8.5
    • Cubase Pro 8.0.40
    • VE Pro 5.4 14074 (Jan 15 2016)
    • Settings:  Audio outputs 64; Midi inputs 16; Audio inputs 2

    Slave 1:

    • Intel Core i7-4770K 3.50GHz, 32GB RAM, Windows 7 Professional Service Pack 1
    • VE Pro Server 5.4.14074 
    • Multiprocessing: 4 Threads 
    • Connection settings:  16 Midi Ports, 64 Audio outputs, 2 audio inputs
    • Kontakt 5
    • Play 4.1.0

    Slave 2:

    • Mac Pro 2009 2.66 MHZ nehalem quad-core, 16 GB RAM
    • OS 10.11.5
    • VE Pro 5.4.14074
    • Multiprocessing: 2 Threads
    • Connection settings: 8 Midi Ports, 32 Audio outputs, 32 Audio inputs
    • Kontakt 5

  • Hi, 

    Can you please send hang reports to support@vsl.co.at?

    Can you please send us a sample from the hang?

    On OSX:

    => Open Activity Monitor
    => Choose Vienna Ensemble PRO and Cubase
    => Click the small "i" in the upper left corner
    => Click "Sample" in the lower left corner
    => Save the file and send it to us 

    Win:
    Please create a process dump when VE PRO hangs, please see the following image on how to create a minidump with process explorer:
    http://cloud.addictivetips.com/wp-content/uploads/2012/02/create-dump-1.png
    https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

    My guess is that there is a Kontakt script causing this hang. 

    Thanks, 
    Paul


    Paul Kopf Product Manager VSL
  • Thanks Paul!

     

    I just submitted a "sample" for the Mac slave to the email you specified.

     

    I will send a hang report for the Windows machine later.

     

    Kevin


  • Hi,

     

    I'm on Logic 10.3/Sierra last version and using Vienna ensemble pro 5 servers.

    Servers quits constantly, especially when trying to drag a folder in Kontakt Quickload or loading sounds.

    Please can you check this bug because upgrade to vienna 6 is 105€ ! and I can't afford it right now.

    I haven't been aware about update at all either ! I discover today there was an introduction price.

    I really need help on this because I can't work without crashing evrey 5 minutes

     

    Thank you

    Arlanda


  • Hello Arlanda, 

    Please send a crash report to support@vsl.co.at, with steps to reproduce the crash.

    VE PRO 5 will only receive maintenance updates, I'm afraid, so we can check if this also happens with VE PRO 6 (or you can try with a free demo license, if you like). 

    Best, 
    Paul


    Paul Kopf Product Manager VSL