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  4. SONAR X1 Producer Crashes on start up

  • SONAR X1 Producer Crashes on start up

    C
    C

    Hi there,

    I installed the trial version of Vienna Instruments Pro and am using it with my SONAR X1 Producer DAW.  It seems to work ok on first run but if I exit SONAR and close Vienna Ensemble, SONAR will no longer start up again.  It just seems to crash out and does this all the time until I restart my PC.

    Does anyone know what would be causing this?

    Thanks,

    Chris
  • C
    C

    Hi again,

    This is still happening even though I have removed VI Pro from my system.  I have since installed a MIR Pro 24 which is working but when I exit out of SONAR, SONAR will not start again.

    Please can anyone help?

    Thanks!
  • PaulP
    VSL Team
    PaulP

    Hi Chris,

    Which OS are you working with? What does Sonar say when you tell them about the crashes/hangs?

    You can create a process dump when Sonar hangs, please see the following image on how to create a minidump with process explorer:

    http://cloud.addictivetips.com/wp-content/uploads/2012/02/create-dump-1.png
    https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    Hi Paul,

    I'm using Windows 7 64-bit.  I've not contacted Cakewalk yet as this problem only started happening after I used VI Pro/MIR Pro 24. 

    I will have a look at this minidump thingy, though.

    Thanks,

    Chris
  • C
    C

    Hi Paul,

    Ok, so I tried the minidump thingy and can see that SONARPDR.exe is not closing down when I exit SONAR so this is probably stopping SONAR from starting again.  I can kill the process tree and then SONAR will start again.  I only see this problem since using Vienna tools.

    Chris
  • C
    C

    Hi,

    Do you have a copy of Sonar X1 so you can try this?

    Chris
  • PaulP
    VSL Team
    PaulP

    Hi Chris, 

    I am travelling right now, but I have a copy of Sonar X1 at the office. Meanwhile, maybe you can get some input here from my colleagues at Sonar?

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    Hi Paul,

    Any more news on this?  I put a post here but had no replies:

    http://forum.cakewalk.com/Vienna-Instruments-with-SONAR-X1-m3611709.aspx

    - Chris
  • C
    C

    Hi Paul,

    I'm still waiting for a response on this.  Have you tried SONAR X1 yet?!

    Chris
  • PaulP
    VSL Team
    PaulP

    Hi Chris, 

    Sorry for the delay. I have answered your mail, everything works as expected on my Win 7 computer with Sonar X1. 

    Best idea is to contact Cakewalk directly about this. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL