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SONAR X1 Producer Crashes on start up
Last post Thu, Oct 12 2017 by Paul, 10 replies.
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Posted on Sun, Feb 26 2017 14:05
by ChrisCraven
Joined on Wed, Mar 09 2016, Posts 14

Hi there,

I installed the trial version of Vienna Instruments Pro and am using it with my SONAR X1 Producer DAW.  It seems to work ok on first run but if I exit SONAR and close Vienna Ensemble, SONAR will no longer start up again.  It just seems to crash out and does this all the time until I restart my PC.

Does anyone know what would be causing this?

Thanks,

Chris

Posted on Mon, May 01 2017 15:03
by ChrisCraven
Joined on Wed, Mar 09 2016, Posts 14

Hi again,

This is still happening even though I have removed VI Pro from my system.  I have since installed a MIR Pro 24 which is working but when I exit out of SONAR, SONAR will not start again.

Please can anyone help?

Thanks!

Posted on Tue, May 02 2017 11:01
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 9478

Hi Chris,

Which OS are you working with? What does Sonar say when you tell them about the crashes/hangs?

You can create a process dump when Sonar hangs, please see the following image on how to create a minidump with process explorer:

http://cloud.addictivetips.com/wp-content/uploads/2012/02/create-dump-1.png
https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, May 02 2017 14:47
by ChrisCraven
Joined on Wed, Mar 09 2016, Posts 14

Hi Paul,

I'm using Windows 7 64-bit.  I've not contacted Cakewalk yet as this problem only started happening after I used VI Pro/MIR Pro 24. 

I will have a look at this minidump thingy, though.

Thanks,

Chris

Posted on Wed, May 03 2017 16:57
by ChrisCraven
Joined on Wed, Mar 09 2016, Posts 14

Hi Paul,

Ok, so I tried the minidump thingy and can see that SONARPDR.exe is not closing down when I exit SONAR so this is probably stopping SONAR from starting again.  I can kill the process tree and then SONAR will start again.  I only see this problem since using Vienna tools.

Chris

Tags: crash sonar x1
Posted on Mon, May 15 2017 11:44
by ChrisCraven
Joined on Wed, Mar 09 2016, Posts 14

Hi,

Do you have a copy of Sonar X1 so you can try this?

Chris

Posted on Mon, May 15 2017 11:56
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 9478

Hi Chris, 

I am travelling right now, but I have a copy of Sonar X1 at the office. Meanwhile, maybe you can get some input here from my colleagues at Sonar?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jun 28 2017 10:59
by ChrisCraven
Joined on Wed, Mar 09 2016, Posts 14

Hi Paul,

Any more news on this?  I put a post here but had no replies:

http://forum.cakewalk.com/Vienna-Instruments-with-SONAR-X1-m3611709.aspx

- Chris

Tags: sonar x 1
Posted on Mon, Oct 09 2017 15:37
by ChrisCraven
Joined on Wed, Mar 09 2016, Posts 14

Hi Paul,

I'm still waiting for a response on this.  Have you tried SONAR X1 yet?!

Chris

Tags: sonar x 1
Posted on Thu, Oct 12 2017 13:04
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 9478

Hi Chris, 

Sorry for the delay. I have answered your mail, everything works as expected on my Win 7 computer with Sonar X1. 

Best idea is to contact Cakewalk directly about this. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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