Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Quick Q re: Vienna Key licence transfer
Last post Mon, Jul 31 2017 by Banquo, 3 replies.
Options
Go to last post
Posted on Mon, Jul 31 2017 12:07
by Banquo
Joined on Sat, Apr 09 2005, Dublin, Ireland, Posts 395

Yo! After almost a decade out of the game (and college!), this hobbyist is back putting together a DAW with all his old software. I have a solid base of purchased VSL software that I always preferred, was pretty much all I ever used and wanted to use, so now that I'm a grown-up I can actually afford to build out my VSL collection. I currently own:

Solo Strings (standard)
Flute 1 (Standard)
Bassoon (Standard)
Special Edition Vol 1
Special Edition Vol 1 Strings Plus

I've ordered a new Vienna Key, the licences on my old key (now defunct) aren't accessible but I'm not sure how to transfer them on to a the new one. Presume it's the same as Steinberg / any software asset management structure where I can just 'cancel' the old key from my account and assign the licences to the new key?

Is this a "Contact Support" job? (I worked in tech support for years – always go out of my way to solve my problems myself or in a forum now!)

Many thanks for any help / advice in advance,

Banquo / Rob

Posted on Mon, Jul 31 2017 12:33
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11678

Hello Banquo, 

Welcome back!

If your key does not show the licenses, we will need to replace them, which is indeed a support job.

Please contact us directly at , depending on the damage, age and warranty on your key, we will pick the right solution. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jul 31 2017 12:37
by Banquo
Joined on Sat, Apr 09 2005, Dublin, Ireland, Posts 395

Great, thanks Paul!

You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.