Vienna Symphonic Library Forum
Forum Statistics

181,939 users have contributed to 42,195 threads and 254,636 posts.

In the past 24 hours, we have 5 new thread(s), 13 new post(s) and 51 new user(s).

  1. Home
  2. General & Hardware
  3. Vienna Key not working

  • Vienna Key not working

    S
    S

    Hey ya'll! My vienna key has stopped working out of nowhere. My instruments are not available and I dont know what to do. Any suggestions? Thanks.

     

    Steven
  • L
    L

    Things to try;

    A different USB port.

    Restarting your computer.

    Checking if it's still detected by the license manager; if so, you might try reinstalling Vienna Instruments.

    All of the above are just things that might be a simple solution and not guaranteed to solve the problem, the absolute best thing to do (the above suggestions won't hurt at all though and recommend trying them just in case) is to contact VSL support directly, they are usually extremely helpful.

    Last resort, make sure the key is still in warranty and contact VSL support about replacing your licenses (you will have to mail the key to them IIRC, they should describe the process to you).
  • cmC
    VSL Team
    cmC

    sorry to hear about your problem - it turned up lately (in case you're on a Mac), that after updating OS a similar effect can be noticed.

    eLicenser has a troublesooting section https://helpcenter.steinberg.de/hc/en-us/articles/206530504-USB-eLicenser-Details-Tips-and-Troubleshooting#troubleshooting

    for our support of course it wold be helpful if you register your ViennaKey(s) / eLicenser(s) here: https://www.vsl.co.at/en/MyVSL/ProductRegistration

    and remember: only a CRAY can run an endless loop in just three seconds.