Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Forum Jump  
eLicenser / Vienna Key problem
Last post Wed, Oct 11 2017 by Talino, 3 replies.
Options
Go to last post
Posted on Tue, Oct 10 2017 13:39
by Talino
Joined on Sat, Jul 17 2010, Posts 249

Hello,

After several years of use, my eLicenser has stopped responding when plugged into my powered USB3 hub (the hub is 2 years old).

It IS detected properly when I plug it directly into the back of my iMac.

I've tried checking the power input to the hub, but that seems to work, too: my phone charges only when the hub's AC current is plugged in, otherwise it doesn't charge. The hub doesn't have a LED indicator light for power.

Seems like I'll need a new hub or a new eLicenser, and my question is: do these eLicensers tend to malfunction after several years, is it a known problem and should I transfer all my licenses ASAP?

Thanks for your help.

MASTER: Cubase Pro 8.5.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.11.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 6, samples on OWC Accelsior SSD.
Back to top
Posted on Tue, Oct 10 2017 15:14
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 9334

Hi Talino, 

eLicenser usually work very long, and as long as they reliably show up on a USB port on your computer, I'd say there is no need to worry. 

USB3 seems to be more "picky" when it comes to those eLicenser, I have a 50/50 chance of recognition when I am connection to the USB3 ports on my powered hub. 

If that's not the case, it's a good idea to get a new eLicenser with 2-year warranty and transfer the licenses onto this new key. 

Moving licenses between eLicenser USB keys is simple:
1) Connect both keys to your computer
2) Open the eLicenser Control Center
3) Drag the license(s) from one key to the other key. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Back to top
Posted on Wed, Oct 11 2017 09:50
by Talino
Joined on Sat, Jul 17 2010, Posts 249

Thanks a lot, Paul. It seems the hub is indeed the culprit here. Phew...

Best,

Tal

MASTER: Cubase Pro 8.5.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.11.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 6, samples on OWC Accelsior SSD.
Back to top
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.