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eLicenser / Vienna Key problem
Last post Wed, Oct 11 2017 by Talino, 3 replies.
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Posted on Tue, Oct 10 2017 13:39
by Talino
Joined on Sat, Jul 17 2010, Posts 249

Hello,

After several years of use, my eLicenser has stopped responding when plugged into my powered USB3 hub (the hub is 2 years old).

It IS detected properly when I plug it directly into the back of my iMac.

I've tried checking the power input to the hub, but that seems to work, too: my phone charges only when the hub's AC current is plugged in, otherwise it doesn't charge. The hub doesn't have a LED indicator light for power.

Seems like I'll need a new hub or a new eLicenser, and my question is: do these eLicensers tend to malfunction after several years, is it a known problem and should I transfer all my licenses ASAP?

Thanks for your help.

MASTER: Cubase Pro 8.5.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.11.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 6, samples on OWC Accelsior SSD.
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Posted on Tue, Oct 10 2017 15:14
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 9949

Hi Talino, 

eLicenser usually work very long, and as long as they reliably show up on a USB port on your computer, I'd say there is no need to worry. 

USB3 seems to be more "picky" when it comes to those eLicenser, I have a 50/50 chance of recognition when I am connection to the USB3 ports on my powered hub. 

If that's not the case, it's a good idea to get a new eLicenser with 2-year warranty and transfer the licenses onto this new key. 

Moving licenses between eLicenser USB keys is simple:
1) Connect both keys to your computer
2) Open the eLicenser Control Center
3) Drag the license(s) from one key to the other key. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Wed, Oct 11 2017 09:50
by Talino
Joined on Sat, Jul 17 2010, Posts 249

Thanks a lot, Paul. It seems the hub is indeed the culprit here. Phew...

Best,

Tal

MASTER: Cubase Pro 8.5.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.11.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 6, samples on OWC Accelsior SSD.
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