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  3. eLicenser / Vienna Key problem

  • eLicenser / Vienna Key problem

    T
    T

    Hello,

    After several years of use, my eLicenser has stopped responding when plugged into my powered USB3 hub (the hub is 2 years old).

    It IS detected properly when I plug it directly into the back of my iMac.

    I've tried checking the power input to the hub, but that seems to work, too: my phone charges only when the hub's AC current is plugged in, otherwise it doesn't charge. The hub doesn't have a LED indicator light for power.

    Seems like I'll need a new hub or a new eLicenser, and my question is: do these eLicensers tend to malfunction after several years, is it a known problem and should I transfer all my licenses ASAP?

    Thanks for your help.
  • PaulP
    VSL Team
    PaulP

    Hi Talino, 

    eLicenser usually work very long, and as long as they reliably show up on a USB port on your computer, I'd say there is no need to worry. 

    USB3 seems to be more "picky" when it comes to those eLicenser, I have a 50/50 chance of recognition when I am connection to the USB3 ports on my powered hub. 

    If that's not the case, it's a good idea to get a new eLicenser with 2-year warranty and transfer the licenses onto this new key. 

    Moving licenses between eLicenser USB keys is simple:
    1) Connect both keys to your computer
    2) Open the eLicenser Control Center
    3) Drag the license(s) from one key to the other key. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • T
    T

    Thanks a lot, Paul. It seems the hub is indeed the culprit here. Phew...

    Best,

    Tal