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Is there an issue with the cost calculator on the website?
Last post Tue, Mar 27 2018 by cm, 4 replies.
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Posted on Mon, Mar 26 2018 15:20
by circlingkailas
Joined on Mon, Dec 27 2004, Posts 18

Hi - I am currently logged into the VSL website, and trying to calculate the cost of a new library.  The cost calculator seems to be in an infinite do-loop.  Are there any issues causing this.  If I don't log in, I can see the cost but it doesn't incorporate any adjustments based on the previous purchases.

Any help is appreciated.  Thanks!

Posted on Mon, Mar 26 2018 15:54
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12820

Hi circlingkailas, 

Can you please make a few screenshots that show this behavior and send it to ?

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Mar 27 2018 06:28
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9116

maybe easier for you, circlingkailas: can you please tell us which collection(s) you had selected when this behaviour occured? i have just checked a series of collections you have visited yesterday, but have not been able to reproduce it ...

we apologize for the inconvenience - hopefully this was just a temporary issue.

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, Mar 27 2018 08:32
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9116

i just noticed your already have written to support - i have just revisited the saxophones without beeing able to reproduce the issue.

again our apologies for the inconvenience - please revisit https://www.vsl.co.at/en/Saxophones

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
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