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Yamaha CFX -- sustain pedal chopping samples?
Last post Thu, May 17 2018 by dbudde, 17 replies.
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Posted on Wed, May 02 2018 03:55
by stephen limbaugh
Joined on Tue, Feb 23 2016, Los Angeles, Posts 137

Is anyone who bought the new CFX having an issue with the sustain pedal chopping the samples?  Notes sometimes don't ring when the sustain pedal goes from on to off.

Posted on Wed, May 02 2018 06:37
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10053

Hi Stephen, 

Well observed!

That bug crept in last minute. Expect a fix soon!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, May 02 2018 07:02
by stephen limbaugh
Joined on Tue, Feb 23 2016, Los Angeles, Posts 137

You the man.  

Posted on Wed, May 02 2018 20:07
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10053

Hi, 

Update is already available @ MyVSL!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, May 11 2018 01:14
by karvala
Joined on Mon, May 07 2018, UK, Posts 14

Has this been broken again in the most recent release?  I started playing from the previous version (so not the first one with the problem), and I didn't notice any problem, but I've installed the latest version I definitely notice this happening now.  Essentially, sample release sounds as though it's just completely cut off if the sustain pedal had been down.  Doesn't happen if the sustain pedal was not used; then the normal room release sound occurs.

EDIT: Yes, confirmed; I just reinstalled the previous (1.0.464) version and there is no chopping in that, but installing the latest version (1.0.530) brings it back unfortunately, so that's another for re-patching.

Posted on Fri, May 11 2018 06:49
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10053

Hi karvala, 

Already on it!

Expect another update very soon. Will keep you posted!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, May 11 2018 18:35
by peterphonix
Joined on Tue, Feb 13 2018, Posts 2

Hi,

I just bought the library, and as you can guess, I got the same problem.

Where can I download the 1.0.464 please?

Thanks in advance for your feedback.

Posted on Fri, May 11 2018 19:17
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10053

Hi peterphonix, 

Previous builds are always available in our Software Archive. 

May I ask you to send a short example as an mp3 and Sequencer project to ?

We're actually having a hard time to reproduce the troubles. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, May 11 2018 20:47
by peterphonix
Joined on Tue, Feb 13 2018, Posts 2

Hi Paul,

mail sent with a Cubase project and mp3 file (that compares the behavior of the CFX to Ivory with the same midi sequence, to highlight the chopping problem with the pedal).

I will wait for the fix.

Thanks in advance for your feedback.

Posted on Wed, May 16 2018 13:29
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10053

Hi, 

Please check out the new Synchron Player 1.0.582 is available!

Find the changelog right here, I think we found a great solution. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, May 16 2018 18:27
by karvala
Joined on Mon, May 07 2018, UK, Posts 14

Hi Paul, thanks for this.  I'm happy to confirm that this new release appears to have resolved the chopping problem as far as I can tell.

Posted on Wed, May 16 2018 19:28
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10053

Hi karvala, 

That was quite a tricky one, thanks for your help and feedback!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, May 16 2018 20:08
by slobajudge
Joined on Tue, Mar 24 2015, Posts 5

As I alredy mention I think there are still some sustaing bugs.

Posted on Thu, May 17 2018 02:24
by Pbest
Joined on Tue, Apr 03 2018, Posts 13

very nice update. Sustain pedal never chop samples any more!

@slobajudge What happens in detail?

Posted on Thu, May 17 2018 08:53
by slobajudge
Joined on Tue, Mar 24 2015, Posts 5

Originally Posted by: Pbest Go to Quoted Post

very nice update. Sustain pedal never chop samples any more!

@slobajudge What happens in detail?

I also think that is excellent update, now with my VPC1 and pedal I can`t see a problem yet (will see tomorow when I play it more because is not in my home), but with my home Kawai es100 and this update from time to time chokes for a second, sustain stops. I must play more to detect more accurate whats going on.

Posted on Thu, May 17 2018 08:54
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10053

Hi slobajudge, 

Please contact us with some examples (as mp3 and sequencer projects), so we can investigate:

The better you can isolate the troubles you see (few notes), the faster the fix. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, May 17 2018 21:57
by dbudde
Joined on Sun, Mar 02 2003, Seattle,WA USA, Posts 428

I have two computers (both Macbook Pros, 2.7GHz, 16GB, quad processor).  One is 2012 vintage and the other is 2016 vintage.  The newer one has a very fast SSD, the older one has an SSD that is significantly slower but still pretty good.  On both machines I am streaming from the internal SSD.

I have a midi file that stresses the SSD pretty hard (over 400-500 voices in some parts depending on the mic preset).  The older machine has problems in the more stressful parts of the playback.  The newer machine has no problem ever with this file.  When looking at ther CPU monitor, the older machine hits 100% in several places and it is here that I hear samples cutting out.  The newer machine never gets over 75% even with the lowest preload setting.  The old machine hits 100% often even with the highest preload settings.  But the preload setting does make a difference.

The SSD speed is the only significant difference between these machines.  I suspect the SSD speed is why some people are having problems and others aren't.

Anyway, the logic pro project and midi file are at the link below so you can test on your machines and monitor the CPU to see if it gets to 100%.  I think that is when the samples are cutting out.

https://www.icloud.com/#iclouddrive/0cns36_RgsPKidH8NUCcurESA

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