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[SOLVED] Synchron Player Fail?
Last post Wed, Jun 27 2018 by Gary Lensenmayer, 9 replies.
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Posted on Wed, Jun 20 2018 04:50
by Tensivity
Joined on Sun, Dec 16 2012, San Francisco California USA, Posts 273

Maybe I've missed something, but I've updated my elicenser, downloaded the synchron player, downloaded the libraries.

When I double click the synchron player installer it asks me to dfind the package info, which is no where to be found!

Help!?!?

Posted on Wed, Jun 20 2018 04:59
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Hi Tensivity, 

Please download the new sample content with the Download Manager, as described here

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jun 20 2018 06:16
by Tensivity
Joined on Sun, Dec 16 2012, San Francisco California USA, Posts 273

Thanks Paul, gotta follow the instructions!  Working now, the player is beautiful  Love the look and feel.

I was looking for a standalone player, I guess there isn't one?  

Posted on Thu, Jun 21 2018 06:10
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Hi, 

Good to hear that this worked. 

There is indeed no standalone versions of the Synchron Player, but it's easy to create one with the standalone version of Vienna Ensemble / PRO, if you like. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jun 25 2018 14:54
by Gary Lensenmayer
Joined on Mon, Jan 19 2015, Posts 3

Hi,

 

I am having the same problem as Tensivity.  I have updated the download manger, the e-license, etc.  I have followed the instruction on using the download manager.  I have downloaded the 1st Violins onto my SSD and the Synchron Strings 1 Folder contains all of the Main, Main-C, Mid, Close, Room-Mix, and Patches vsynvolume files.  I cannot find the package.info file

Please help.  I love the Syncron Strings and I am looking forward to the new update, if I can get it to work!

Thanks,


Gary L.

Posted on Mon, Jun 25 2018 15:17
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Hi Gary, 

Once you have the *.vsynvolume files installed, you're good to go.

What happens when you open the Synchron Player

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jun 27 2018 12:38
by Gary Lensenmayer
Joined on Mon, Jan 19 2015, Posts 3

Thank you for your reply.  When I download Synchron Player (New Vienna Synchron Player OSX build 1.0.1036 it installs the Synchron Library Installer.  As I said before, when I open the Synchron Library Installer it asks for the package.info file.

I seem to stuck in a loop.  Thanks for helping me get out!

Gary Lensenmayer

Posted on Wed, Jun 27 2018 12:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Hi Gary, 

Sounds like a loop, yes. 

You do not need to run the Library Installer. 

I'll ask this again: What happens when you open the Synchron Player in your sequencer/host?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jun 27 2018 18:19
by Gary Lensenmayer
Joined on Mon, Jan 19 2015, Posts 3

I finally got it!  I was looking in the wrong place for the Synchron Player.  Now it is all working well.  I was confused by downloading the Synchron Player installer and only seeing the Library Installer.  Once I knew that the Player was already in the host everything started working.  Thank you for your support.  The quality of your products and support team are very much appreciated!

Thanks again,

Gary Lensenmayer, GWLSTUDIO904

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