Vienna Symphonic Library Forum
Forum Statistics

181,945 users have contributed to 42,195 threads and 254,636 posts.

In the past 24 hours, we have 5 new thread(s), 13 new post(s) and 50 new user(s).

  1. Home
  2. Sample Libraries
  3. Synchron Series
  4. error with the Vienna Download tool

  • error with the Vienna Download tool

    G
    G

    Hi,

    After downloading Syncro-Appassionata (4gb) the auto install gives an error saying:

    "This package.info file is incomplete.

    If this is a downloaded package, please ensure

    that the entire package is downloaded before

    starting the library installer."

     

    I tried downloading it again... same message.
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Thanks for your purchase!

    The safety routine: Please DELETE the downloaded installation data and then start the download again.

    If you already did that, there must be something wong (checking right now).

    EDIT: Did you make sure that you are using the LATEST Download Manager?

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • G
    G

    hmmm i obviously hadn't the newest,  now it works...

     

    sorry for my premature cry for help ;)