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HOT NEWS: Vienna Protection Plan
Last post Wed, Feb 20 2019 by Itchy, 43 replies.
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Posted on Wed, Oct 17 2018 13:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11306

Hello everybody!

We're very happy to finally announce our solution to lost/stolen/broken ViennaKeys: 

  •     Protect your valuable VSL licenses for 2 years
  •     No downtime when reporting a ViennaKey as lost, stolen, or broken
  •     Simple and straightforward

For a fee of €70 per ViennaKey, the Vienna Protection Plan will cover your valuable VSL licenses for two years, no matter how many licenses are stored on each ViennaKey! No downtime for you, no more worries!

Here's a link to our FAQ's

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 15:14
by patmaddox
Joined on Tue, Jun 05 2018, Posts 48

Is this something that can be renewed every two years? I know the hardware warranty is for two years. So, every two years, we should buy a new key, transfer the licenses, and buy a protection plan for the new key?

I'm happy to see this new development and I'm hoping that we'll be able to protect licenses over the long-term, not just be limited to a total of two years protection.

Posted on Wed, Oct 17 2018 15:24
by Stefan
Joined on Tue, Oct 10 2006, Posts 505

You can renew your Vienna Protection Plan every two years. We'll notify you via email in time before a Protection Plan expires.
No need to get a new ViennaKey. Simply activate the new Vienna Protection Plan license with the existing ViennaKey.
Thanks for your interest and let us know if any further questions pop up!

Best,
Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 16:40
by PaoloT
Joined on Tue, Dec 27 2016, Posts 454
All considered, not a bad solution. It costs as one would expect from an insurance (if it existed), and the protection seems complete. I feel much better, now.

Paolo
Posted on Wed, Oct 17 2018 17:50
by Stefan
Joined on Tue, Oct 10 2006, Posts 505

Thanks, Paolo! That was exactly our goal!

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Wed, Oct 17 2018 18:16
by patmaddox
Joined on Tue, Jun 05 2018, Posts 48

yeah it's especially nice that we don't have to buy a new key every two years to get a new hardware warranty, which I know used to be a thing people needed to do to protect from hardware failures.

I currently have my VSL key and licenses insured through a third-party insurer, but I will feel a lot better about going directly through VSL. My experiences with VSL customer support have all been very positive.

Posted on Wed, Oct 17 2018 20:07
by Ludwig N.
Joined on Fri, Feb 13 2004, Posts 19

Compared to Zero Downtime for iLok the new product VSL is offering is much too expensive - it costs more than twice as much (ZDT 60 USD for two Dongles!!). If You have Your libraries on three computers running via VEPro You pay 210 Euro every two years - are You serious!? Why the user should pay that much for a licence protection system? 

Obviously it is possible to deactivate licences if the key has been stolen or lost. Why then there is a need to do anything else? If I have registered all my libraries and keys and a key gets lost or broke, the only thing VSL would have to do is to deactivate the licences on that key and provide the licences I registered to a new key. If then I would have to pay a transaction fee of about 50 Euro I would not have any problem - everyone would be happy...

Ludwig N.
Posted on Wed, Oct 17 2018 20:17
by daviddln
Joined on Tue, Feb 25 2014, Posts 112

THANK YOU!!!!!!!!! That's so great! I feel much better. I have a question though : if my ViennaKey is older than two years, will the new Protection Plan work for that same key even though the warranty doesn't work anymore ?

Best,

David

iMac 21.5, i7 4770S, 3,1 Ghz, 16 GB RAM
Komplete Kontrol S-88, Steinberg UR44
Logic Pro X, Finale 25
VI Super Package, Synchron Package, Vienna Software Package
Posted on Wed, Oct 17 2018 20:40
by daviddln
Joined on Tue, Feb 25 2014, Posts 112

Oh, I have another question : can we transfer the new Protection Plan on another ViennaKey as we can do vith other licenses ? Thanks.

Best,

David

iMac 21.5, i7 4770S, 3,1 Ghz, 16 GB RAM
Komplete Kontrol S-88, Steinberg UR44
Logic Pro X, Finale 25
VI Super Package, Synchron Package, Vienna Software Package
Posted on Wed, Oct 17 2018 20:40
by derek_gibbons_10742
Joined on Sun, Dec 19 2004, Posts 41

Originally Posted by: Paul Go to Quoted Post

Hello everybody!

We're very happy to finally announce our solution to lost/stolen/broken ViennaKeys: 

  •     Protect your valuable VSL licenses for 2 years
  •     No downtime when reporting a ViennaKey as lost, stolen, or broken
  •     Simple and straightforward

For a fee of €70 per ViennaKey, the Vienna Protection Plan will cover your valuable VSL licenses for two years, no matter how many licenses are stored on each ViennaKey! No downtime for you, no more worries!

Here's a link to our FAQ's

Best, 
Paul

I much prefer the Waves and Adobe Creative Cloud model personally. USB/machine licence storage choice is so much better; or checking over the internet like Adobe Cloud. eLicenser is tech from the stone age nowadays....

Posted on Wed, Oct 17 2018 21:28
by musos
Joined on Sun, Dec 08 2002, Johannesburg, South Africa, Posts 912

Sorry, but I fail to see why this "service" should cost so much for users that have already spent maybe hundreds or thousands of Euros on VSL products.

These are software licences that cost nothing to register or store, unlike physical objects. VSL should provide a free service to customers and not charge this fee every 2 years.

Maybe someone from VSL can explain the reasoning behind this, apart from being a money-making subscription scheme.

Posted on Wed, Oct 17 2018 21:49
by daviddln
Joined on Tue, Feb 25 2014, Posts 112

Oh sorry, I just realized my two questions already had answers on the other thread.

Best,

David

iMac 21.5, i7 4770S, 3,1 Ghz, 16 GB RAM
Komplete Kontrol S-88, Steinberg UR44
Logic Pro X, Finale 25
VI Super Package, Synchron Package, Vienna Software Package
Posted on Thu, Oct 18 2018 09:58
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1494

Originally Posted by: derek_gibbons_10742 Go to Quoted Post

eLicenser is tech from the stone age nowadays....

That may be true but, from a developers point of veiw, eLicenser encryption has never been cracked and that's all that matters.


"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
Posted on Thu, Oct 18 2018 10:02
by MikeHC
Joined on Thu, Feb 19 2004, Devon, UK, Posts 96

I agree with musos and others - this is a complete rip-off.

Typical home contents cover is about £1 per £250 of cover.  If I have around £2000 of licences on my Vienna Key then on that basis the cover should be around £8 (say €10) per year - not €35.

But it should actually be much less because the cost of home contents insurance is based on replacing everything with brand new equivalents, whereas all VSL need to do is push a button on a computer to create the necessary licences.

Posted on Thu, Oct 18 2018 10:05
by Macgort
Joined on Tue, Apr 14 2009, France, Posts 33

At last !!!

After 10 years of work with VSL to create mucic everywhere in France in theaters, new circus... 10 years of moving with my keys in train, metro, residence of work, etc... 10 years of paranoia ! I realy feel better... Thank's. 

MacPro 8 core 3Ghz, 16 Go. MacBook pro I7, 2,6 Ghz, 16Go. 2To Akito SSD Thunderbolt. Appolo Twin. Protools, Sibelius, Symphonic Cube, almost all VSL library and software and a lot of other library...
Posted on Thu, Oct 18 2018 10:05
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1494

So basically, VSL has gone into the sample library insurance business per se.

For my situation this solution seems reasonable and I hope this solution clears up most of the hate and discontent that this issue conjures up on the forum.


"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
Posted on Thu, Oct 18 2018 10:08
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1494

... Then again, maybe I spoke too soon

Oh well, can't make everybody happy I guess.


"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
Posted on Thu, Oct 18 2018 10:11
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1494

Originally Posted by: MikeHC Go to Quoted Post

But it should actually be much less because the cost of home contents insurance is based on replacing everything with brand new equivalents, whereas all VSL need to do is push a button on a computer to create the necessary licences.

Yeah, but then VSL has to pay eLicenser for those licenses that you lost.  It's not as easy as "pushing a button on a computer."


"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
Posted on Thu, Oct 18 2018 13:22
by patmaddox
Joined on Tue, Jun 05 2018, Posts 48

Hey, remember two days ago, when this plan didn't exist and if you lost your key you had to pay 50% of the original cost to replace it?

I think we're all in a much better position today :)

Posted on Thu, Oct 18 2018 14:59
by musos
Joined on Sun, Dec 08 2002, Johannesburg, South Africa, Posts 912

Originally Posted by: patmaddox Go to Quoted Post

Hey, remember two days ago, when this plan didn't exist and if you lost your key you had to pay 50% of the original cost to replace it?

I think we're all in a much better position today :)

"Better" is the enemy of "best".

The sad truth is that this whole system of licences stored on keys is not great. I have been buying new keys every 2-3 years in case they failed and I lost all my licences. I now have a drawer full of empty redundant keys.

Maybe VSL needs to invent their own secure protection system instead of using eLicenser?

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