Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Vienna Protection Plan
Last post Sun, Apr 17 2022 by Paul, 60 replies.
Options
Go to last post
3 Pages<123
Posted on Tue, Feb 19 2019 21:36
by Marcop
Joined on Fri, Feb 08 2019, Roma , Posts 7
Hi everybody,
Please may someone explain to me what is going to happen if I don’t buy VPP and I get my USB licences device or my HDD/SDD with VSLs and Software broken? Should I loose the ability to load again my software and consequently all my money? It seems very strange to me... and being honest even barely legal (at least 2 years of warranty should apply to the USB licences device).
Many thanks and best regards,
Marco
Just a grown-up little kid
Posted on Tue, Feb 19 2019 22:23
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi MarcoP, 

More information for you!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Feb 20 2019 08:09
by Itchy
Joined on Sat, Feb 18 2017, Posts 31

    Since day one and until yesterday I assumed that the eLicenser application “manages the Licenses”. I had fabricated this dream —entirely reasonably but critically incorrectly— where eLicenser secures in their database one’s license information (i.e. the license itself).

    Having awakened after reading the entire thread here, I once again realize I know just enough to be dangerous, and I see I don’t understand the features & limitations of dongle/key protection. The level of responsiveness and dedication of all VSL folks is indisputable, and I admire and appreciate it. Please and thank you, it’s with respect I voice my blunt opinion to be weighed on whatever merit it may have.

    The fact that the VPP itself goes on the key  —& ∴ is subject to being lost when my 15-yr. old key fails— is just (redundantly?) silly. From my evidently ignorant perspective I believe issues of licensing implementation should be maintained by the vendor 100% so that customers shouldn’t have to think about it (much less pay for insurance!). But what do I know? I’m an individual, out of the loop, expecting Amazon to deliver my purchases in 2 days and for free… and then take it back for free. 

    Don’t misunderstand; I recycle & I voted for Bernie  ;)  My relevant experience, and where I learned the word “dongle”, was working customer field support for AVID in Manhattan in the early-mid ‘90’s, then as a software engineer for two other companies for a few years. In those mostly pre-internet days, licensing issues were resolved with a 5-minute telephone call and a database tweak. Of course there are probably administrative expenses for VSL, but, absent the Protection Plan, charging the customer 20 Euros per license is disproportionate.

    Is this (and VPP) revenue stream industry-standard practice?

    Contributors to this thread are very polite, understanding, and grateful to give VSL more money for something that, imo, should be included in the original cost of purchasing any license —especially if it’s the case that licenses on failed keys can be deactivated (who knew they couldn’t be?). Great that “this new system” is so much better, but as Gustar pointed out, this situation we need insurance for was created by the vendor. You understand I’m not wearing white gloves b/c I believe you respect my input/ opinion. Neither the history or the particulars of the issue should concern customers, should they? The reality of my indignance is that replacing my 22 licenses for a failed key would cost me $500US, so, it’s a no-brainer that I need to submit (buy a VPP).

   ~Itchy

    (wishing you are well while he eats his feet)

~Christopher
Posted on Mon, Apr 05 2021 16:05
by migebo
Joined on Sun, Nov 13 2011, Bonn, Posts 6

Itchys comment is in fact a comment VSL should learn from. All technical hardware can broken/lost/stolen, so we are responsible for that, it's true enough!

But there is a "MyVSL" button top right on the homepage. Is that really "MY" what I have paid for? I have 16 licenses, just a small amount instead of pro-users, but wich costs are there for VSL? If they have to deactivate the sticks "numbers" just to generate new "numbers" for another stick... ok, I will pay maybe 50,00 Euros for that. 16 or 250 licenses, doesn't matter. I don't think they use a paper storage with all that informations about theirs customers. Otherwise it will be ok for the effort. But hey, they use computers and on that computer they can see our payment for the software we bought.

There are just a few companys outthere using this old methode. No one of them wants to get money for a retrieve so far I have verified... (expt. transfer from ilok to eLicenser and vice versa)

I'm with itchy (so pleasing to read his lines), or Gustar,  I will pay the VPP.

Next month.

But with protest and feeling a gun on my chest.

Michael

Sometimes you win, sometimes you learn...
Posted on Wed, Apr 07 2021 14:30
by migebo
Joined on Sun, Nov 13 2011, Bonn, Posts 6

Ohhh.... now I could read about the plan to make a change to iLok / cloudservice...

So my post is old like yesterdays newspaper...

;-)

Michael

Sometimes you win, sometimes you learn...
Posted on Tue, Dec 21 2021 03:39
by ANeeman
Joined on Wed, Sep 25 2019, Latvia, Posts 22

Sadly but since this post I agree there isn't a reply from VSL.

Is this topic so insignificant?

Posted on Tue, Dec 21 2021 08:50
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hello everybody, 

This is still a significant topic and it has been discussed in many long threads, also in this forum.

Best regards,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Dec 21 2021 20:04
by ANeeman
Joined on Wed, Sep 25 2019, Latvia, Posts 22

Thank you, Paul!

Merry Christmas! :)

Posted on Tue, Feb 01 2022 14:32
by Technology
Joined on Tue, Feb 01 2022, Posts 1

Great! thanks for sharing.

Posted on Fri, Mar 04 2022 20:17
by migebo
Joined on Sun, Nov 13 2011, Bonn, Posts 6

Originally Posted by: Paul Go to Quoted Post

Hello everybody, 

This is still a significant topic and it has been discussed in many long threads, also in this forum.

Best regards,
Paul

Well...it's nearly a year ago that an iLok - solution is on its way. I'm not a coder, but other companys are way faster in that matter... I can't understand what problems could stop that significant question! The protection plan is now dropped to 30,00 €, a sign, a light at the end of a tunnel... "step into the light..." ;-)

I hope that VSL will give us the cloud and enfranchise us... "I need that USB-port for a new HD to buy more VSL products..."

Deal?

Best regards

Michael

Sometimes you win, sometimes you learn...
Posted on Sat, Mar 05 2022 06:00
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi, 

A little more patience! Thanks 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Mar 19 2022 04:33
by edu
Joined on Tue, Aug 21 2007, Posts 20

Hi everybody,

I just notice that my active Vienna Protection Plan was disabled even if its coverage period ends on October 2022. Is it part of the migration to ilok? Maybe I missed any communication regarding this point?

Eduardo

Posted on Sat, Mar 19 2022 16:49
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi Eduardo, 

The VPP is not available anymore, that's correct. 

Running VPPs will keep your eLicenser licenses safe. 

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Mar 20 2022 19:47
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1180

The iLok ZeroDownTime site seem to be non-functional right now. In each step of the checkout process the screen has to be manually refreshed. Then at the end, the Place Order button is greyed out...

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Sun, Mar 20 2022 22:35
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi Bill, 

Works fine here... maybe just a hick-up? You can always contact iLok directly!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Mar 21 2022 11:37
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9139

displaying active VPPs was hidden after the iLok switch - it is back again now
https://www.vsl.co.at/en/MyVSL/MyProtection_Plans

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Mar 21 2022 19:55
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1180

Thanks Paul.

FireFox was the issue. I tried with Edge and it worked fine

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
Win11 x64, 64GB RAM; Focusrite Scarlett 18i20
Kontakt, Bunch of VSL, VIP, VEP, EWQL Orch, Choir and Pianos
August Forster 190
Posted on Wed, Mar 23 2022 23:20
by edu
Joined on Tue, Aug 21 2007, Posts 20

Originally Posted by: Paul Go to Quoted Post

Hi Eduardo, 

The VPP is not available anymore, that's correct. 

Running VPPs will keep your eLicenser licenses safe. 

Best,

Paul

Thanks Paul for the clarification.

Eduardo

Posted on Sun, Apr 17 2022 10:03
by migebo
Joined on Sun, Nov 13 2011, Bonn, Posts 6

Hello Paul,

after a few weeks I want to thank you and your team for that brilliant implemented iLok - solution. I was a little annoying after the long period of time while you develop and design everything in that way we can use now.

And in fact it is so helpfull and - I have to admit - my storage in my computer is much more in order as it was before.

So thanks again, and please convey my greetings to your prosperous team!

Michael

Sometimes you win, sometimes you learn...
Posted on Sun, Apr 17 2022 10:07
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi Michael, 

Thanks for your kind words, I'll gladly pass them on!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
3 Pages<123
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.