Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Options
Go to last post
Posted on Sun, Dec 09 2018 15:20
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 93

Pro Tools 2018 does not seem to digest the Steinway D (Synchron). It works, but at each stop there are noises and trembling, with a knock on the piano's body. We guess a CPU difficulty, but the Yamaha CFX does not do that. In Cubase, too, everything is good for both pianos. In order to see if the AAX is not at fault, I also tested the VST via Komplete Kontrol and it's the same, same problem at a standstill.

I tried all the configurations.

My system: Win 10 updated on HP Z420 and 40 G of RAM, all on SSD.

I ask the same question on the AVID forum.

CMB
Posted on Mon, Dec 10 2018 15:37
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 93

Paul

Do you have any information on this type of problem with the Steinway D?

It's only in Pro Tools.

PLAY function: everything is beautiful. Stop function: crcrcrcrcr ... boom, stu stu .... Then it's ok, it does not freeze.

I tried all the configurations and even the VST version via Komplete Kontrol. All the same.

CMB
Posted on Thu, Dec 13 2018 12:11
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 93

Problem corrected in 24 hours by the technical service. Impressive.

See the new version of December 12, 2018.

Thanks VSL.

Wonderful.

CMB
Posted on Thu, Dec 13 2018 12:27
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10774

Hi CMB, 

Sorry, forgot to post about that... Glad to see this works now!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Dec 13 2018 17:10
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 93

Yes, good job.

CMB
Posted on Sun, Apr 14 2019 15:51
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 16

I am still getting this exact problem with iMac Pro running Pro Tools even though I re-installed the Steinway today. The Yamaha is perfect, but I would love to use the Steinway. It's just too off-putting to work with.

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Sun, Apr 14 2019 16:19
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 93

The only way for me to work with these two pianos is to put the files on an SSD. I went back to PC, but with a 27-inch iMac whit hybrid disk, it did not work. You need a separate SSD.

CMB
Posted on Mon, Apr 15 2019 10:36
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 16

I am using a fast external SSD, so that's not the problem. Thanks anyway.

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Tue, Apr 16 2019 07:00
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10774

Hi Chris, 

When you open the Synchron Player => Preferences => Database, which Preload settings do you get from the automatic disk streaming tests, for the SSD drive that contains your Steinberg content?

Also, how is the SSD connected?

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Apr 16 2019 09:24
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 16

Hi Paul

 

Thanks for your help.

The preload size is 4096 for the Synchron Steinway on my SSD.

I have the SSD connected via a OWC Thunderbolt 2 dock. Could this be the problem?

I have actually just ordered another SSD that will be connected to the iMac Pro directly.

 

Regards

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Wed, Apr 17 2019 08:13
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 10774

Hi Chris, 

I'd try to set the Preload size higher (8192 or 16864) and see if that makes a difference. Of course higher buffer settings in your soundcard will also help (but you probably don't want that). 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Apr 17 2019 10:25
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 16

Hi Paul

Thank you for your reply, but unfortunately nothing seems to work. Please see attached short video clip.

 

Regards

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Wed, Apr 17 2019 10:31
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 16

Hi Paul

 

Thanks for your reply.

Unfortunately nothing seems to work.

I tried to upload a short video, but for some reason it gave an error when I tried, so here is a link -

https://www.dropbox.com/s/cqucbq7quhs258d/Chris%20King%20re%20Steinway.MOV?dl=0

 

Regards

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Wed, Apr 17 2019 12:16
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 946

Hi Chris,

Please enable Dynamic Plug-In Processing in PT - does that make a difference?

Also, please make sure that your SSD is indeed Mac-formatted - EXFat for instance, the format most Samsung SSD´s are shipped with by default, is in fact pretty terrible when dealing with our large files on Macs!

Best, Marnix

Posted on Wed, Apr 17 2019 13:33
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 16

Hi Marnix

 

Thanks for your reply.

My SSD is formatted Mac OS Extended (Journaled). Is that OK?

I tried enabling  Dynamic Plug-In Processing in PT. It did not help.

 

Regards

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.