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Help me ! I can not install STEINWAY D
Last post Wed, Jan 16 2019 by mastumine-214, 11 replies.
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Posted on Fri, Jan 11 2019 09:16
by mastumine-214
Joined on Wed, Dec 26 2018, Posts 13

 

Hi

 

I am poor at English because I am a Japanese. Please understand….

 

 

 

When installing

 

 

 

Please make sure to download and install the latest 

Vienna Synchron Pianos from MyVSL, as well as the latest eLicenser Co

ntrol Center.

 

 

↑↑

 

I can not install it as it is written like this

 

 

 

Of course the eLicenser Control Center and Vienna Synchron Pianos is newly installed.

 

I came here because I did not fix it even if I explained to Japanese support.

 

I have paid for it but I can not install it

 

I am very sick and feel sick…

 

 

 

My PC  spec   iMac OS Mojave 10.14.2

 

4.2 GHz Intel Core i7

 

32 GB 2400 MHz DDR4

 

help me……..

File Attachment(s):
U30B9U30AFU30EAU30FCU30F3U30B7U30E7U30C3U30C8U00202019-01-11U002016.32.37.png (1,624kb) downloaded 12 time(s).

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Tags: Steinway D
Posted on Fri, Jan 11 2019 10:24
by stan-k
Joined on Tue, Jun 24 2014, Germany, Posts 32

What exactly can't you install?

You say the Synchron Player and the eLicenser software are installed. It seems to me that now you just have to install the Steinway D library.

I don't have this product myself, but that's how it works with other software and libraries from VSL.

Does this message that you attached pop up as a reminder or when you are trying to do something? Have you downloaded the library installer file from MyDOWNLOADS in MyVSL?

Stan K
Posted on Fri, Jan 11 2019 11:42
by MMKA
Joined on Tue, May 22 2012, Posts 307

Hi,

I'm sure VSL will help to fix it. They are very customer friendly. The best is to send an email to

They will help. Don't worry.

Posted on Fri, Jan 11 2019 14:02
by mastumine-214
Joined on Wed, Dec 26 2018, Posts 13

 

 

 

Thank you for your prompt reply

 

All necessary software is downloaded.

 

I do not know the cause.

 

 

Perhaps I do not know how to do it, so I have installed the software many times so it may be that the authentication has been broken,,,,,,

 

 

 

Because I am a beginner……..

Posted on Fri, Jan 11 2019 14:03
by mastumine-214
Joined on Wed, Dec 26 2018, Posts 13

 

 

 

Thank you.

 

I appreciate your advice.

Posted on Fri, Jan 11 2019 16:29
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11034

Dear mastumine-214, 

Just to have posted this: The message you see (in your screenshot) is actually just a reminder to download and install the latest VSL Software... shouldn't be in the way of installation at all. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Jan 12 2019 02:17
by mastumine-214
Joined on Wed, Dec 26 2018, Posts 13

 

Dear   Paul

 

Thanks for the advice.

 

 In other words, is it not related to the reason why the displayed message can not be installed?

 

 

 

So, what should I do?

Posted on Wed, Jan 16 2019 00:34
by mastumine-214
Joined on Wed, Dec 26 2018, Posts 13

 

Hi

 

Thanks to you guys we've reached this far.

 

 

 

What should I do after this?

File Attachment(s):
U30B9U30AFU30EAU30FCU30F3U30B7U30E7U30C3U30C8U00202019-01-16U00208.15.54.png (1,222kb) downloaded 3 time(s).

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Posted on Wed, Jan 16 2019 04:26
by mastumine-214
Joined on Wed, Dec 26 2018, Posts 13

 

Hello everyone

 

 

What can I do from here?

 

 

 

 

Please tell me

File Attachment(s):
U30B9U30AFU30EAU30FCU30F3U30B7U30E7U30C3U30C8U00202019-01-16U002013.18.33.png (5,533kb) downloaded 7 time(s).

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Posted on Wed, Jan 16 2019 06:19
by LAJ
Joined on Sun, Dec 13 2009, Posts 462
Hi,

At the end of 2018 I have downloaded and installed EVERY PRODUCT (Full-Version) from VSL new, because I left apple behind and switched completely to Windows.

This message comes every time! IGNORE IT!!! You are ready to open your DAW and to have fun!

BR,
Lars
—Lurker-mode—
Posted on Wed, Jan 16 2019 08:23
by mastumine-214
Joined on Wed, Dec 26 2018, Posts 13

 

 

Hi

OK

 

 

thanks!!

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