Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Buy 2, Get 2 Free! Full Library
Last post Mon, Feb 04 2019 by Stefan, 4 replies.
Options
Go to last post
Posted on Sat, Feb 02 2019 07:31
by maurfe_8550
Joined on Mon, Sep 27 2004, Roma, Posts 19

Hallo,

I have already bought Woodwinds I SL and Flute Ensemble FL, is it possible to buy the Full Library of single instruments with the February offer?

I would like to mention that in my account it would appear that I did not purchase Woodwinds I SL and Flute Ensemble FL

Thanks

maurizio

Posted on Sat, Feb 02 2019 21:41
by Stefan
Joined on Tue, Oct 10 2006, Posts 504

Hello Maurizio,

Thanks for your interest in upgrading!
Sorry to say that our upgrade paths actually don't work with your upgrade plans, you can only upgrade the whole Woodwinds I to the Full Library. This is because with our upgrade paths we (correctly!) expected that most users want to upgrade from single instruments to a collection, not from a collection to single instruments Full Library.

I also see when you made your purchase in March 2018 we already made an exception for you and exchanged your single instrumetns to the Woodwinds I collection. Maybe it's better to discuss this very special case in our support? Please contact our sales department, best with details on which instruments you want to upgrade, and I'll be happy to see what we can do.

Best,
Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Sun, Feb 03 2019 06:32
by maurfe_8550
Joined on Mon, Sep 27 2004, Roma, Posts 19

Hallo Stefan,

I did not understand correctly maybe because some time ago I saw in my account a different cost to upgrade the individual instruments to the Full Library even if clearly the upgrade to the whole library is cheeaper economically.

Thanks

maurizio

Posted on Mon, Feb 04 2019 22:20
by Stefan
Joined on Tue, Oct 10 2006, Posts 504

Thanks Maurizio for the update and I hope the issue is resolved now! :)
Best,

Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.