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  • Buy 2, Get 2 Free! Full Library

    maurfe_8550M
    maurfe_8550M

    Hallo,

    I have already bought Woodwinds I SL and Flute Ensemble FL, is it possible to buy the Full Library of single instruments with the February offer?

    I would like to mention that in my account it would appear that I did not purchase Woodwinds I SL and Flute Ensemble FL

    Thanks

    maurizio
  • S
    S
    last edited
    last edited

    Hello Maurizio,

    Thanks for your interest in upgrading!
    Sorry to say that our upgrade paths actually don't work with your upgrade plans, you can only upgrade the whole Woodwinds I to the Full Library. This is because with our upgrade paths we (correctly!) expected that most users want to upgrade from single instruments to a collection, not from a collection to single instruments Full Library.

    I also see when you made your purchase in March 2018 we already made an exception for you and exchanged your single instrumetns to the Woodwinds I collection. Maybe it's better to discuss this very special case in our support? Please contact our sales department, best with details on which instruments you want to upgrade, and I'll be happy to see what we can do.

    Best,
    Stefan
  • maurfe_8550M
    maurfe_8550M

    Hallo Stefan,

    I did not understand correctly maybe because some time ago I saw in my account a different cost to upgrade the individual instruments to the Full Library even if clearly the upgrade to the whole library is cheeaper economically.

    Thanks

    maurizio
  • S
    S

    Thanks Maurizio for the update and I hope the issue is resolved now! :)
    Best,

    Stefan