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Synchron Steinway Won't Load Samples
Last post Sun, Apr 07 2019 by Paul, 3 replies.
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Posted on Sun, Mar 31 2019 02:27
by niversen
Joined on Tue, Jun 04 2013, Posts 8

The Full Library is installed, path is correct in the plugin.  I have a valid license on an e-licenser (one of two in the system).  I have rebooted, restarted DAW (Cubase 9.5). I just downloaded the plugin for the first time yesterday, so it is the latest version.

I run Windows 10 Pro (10.0.17763.168).  , 64Gb RAM

I open the plugin, I select a preset and nothing loads. The memory counter at the bottom stays at zero.  Playing on my keyboard, I see the piano keys move in the plugin, but no sound.

Nathanael

i9-9900K @ 4.7Ghz
64GB RAM, lots of SSDs
Win10
VI PRO, Vienna Ensemble
Posted on Sun, Apr 07 2019 04:19
by niversen
Joined on Tue, Jun 04 2013, Posts 8

It turns out that I only download and loaded the surround samples. The instrument needs to have the stereo samples as well.  Once those downloaded and installed it is working fine.

What a great instrument!  Definitely the best sampled piano I own.  A real pleausre to play in surround.  I'm very glad I picked it up on the sale!

Nathanael

i9-9900K @ 4.7Ghz
64GB RAM, lots of SSDs
Win10
VI PRO, Vienna Ensemble
Posted on Sun, Apr 07 2019 08:38
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12585

Hi Niversen, 

Great to hear that you like the Concert D-274!

Yes, we might need to improve the instructions on this one... "Multi" has been misleading in one or two cases already. 

Anyway, long sunday ahead of you: ENJOY!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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