VEP7 and Cubase license issue after update.

[martin27]

Downloaded and loaded my old template into VEP7. Everything ok but trying to open cubase it gives a message "not enough license resources". If I open cubase first and after I attempt to open VEP7, cubase open normally and VEP7 stuck in the initialization screen for as long as I allow it and doesn't open. Updated and maintained the elicencer with no success. Anyone else faced this? They supposed to work together😊

[Paul]

Hi martin27, 

That's weird, we have not had such a case yet. 

That is probably an eLicenser message and could have to do with the fact that your key is getting old (13 years and quite some licenses on that key, I took the liberty to check). 

My suggestion would be to try with a new key or, if you can, transfer some of the licenses to another key, to check. 

Best,
Paul

[martin27]

thanks Paul for sugestion

I have to buy one

anyway, all day I am trying to make them work together but no success

[martin27]

Hi again Paul

just bought a Vienna Key from your site. I hope will be able to transfer licenses from one key to another. 

somehow I managed to open both cubase and vep7. if open first cubase and leave it at steinberg hub without opening any project, Vep7 will open normaly.

[Paul]

Hi Martin, 

Hm, that sounds like some eLicenser trouble. Will be interesting to find out if a new key fixes this. 

Glad to hear that you found a workaround for now!

Best,
Paul

[martin27]

Hi Paul

New key arrived today and I transfered all licenses to this and unpluged the old one. Same problem again. Also uninstalled and reinstalled the elicenser software but didnt help.

its anoying because I have set up to open my VEP project automaticaly with PC and after to open Cubase or switch DAWS. Now I have to open Cubase first.

attaching the message. 

[Paul]

Hi martin27, 

That is annoying indeed. 

Please also contact Steinberg / eLicenser about this. We are are getting a few reports like this and are relying on the eLicenser team to solve these troubles. 

Best, 
Paul

[martin27]

steinberg send us to distributor for support whose knowledge is poorer than mine

[Paul]

Hi, 

That's not so kind of Steinberg. We will keep pushing. 

Best,
Paul

[martin27]

Thank you Paul for your support. I will try tomorrow one last thing. Will uninstall and reinstall both Cubase and VEP7. Will let you know.

[martin27]

Solved with Cubase 10.5 update

[Paul]

Hi Martin, 

Thanks for the update, that's great news. 

Best, 
Paul