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[SOLVED] eLicenser Control - Error
Last post Thu, Jun 13 2019 by Paul, 5 replies.
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Posted on Sun, May 26 2019 08:11
by iPiano
Joined on Tue, Apr 10 2012, Posts 12

I've purchased the Symphonic Cube due to the May 30% discount. However, it's impossible for me to install it. I've tried rebooting, reinstalled the eLicenser Control Center, made sure that the Vienna Downloader has the correct privacy rights, but still I get nothing other than then dreaded eLicenser Control - Error

Whenever I run the eLicenser Control Center, I can see the dongle just fine with all the correct licenses.

If someone can please help me out, it would be greatly appreciated!

iPiano attached the following image(s):
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ScreenshotU00202019-05-26U0020atU002010.11.32.png (65kb) downloaded 0 time(s).

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Posted on Sun, May 26 2019 08:24
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11306

Hi iPiano, 

Please uninstall your current eLicenser Control Center and try with this 32 bit version of eLicenser, that should solve it until a new update is available.

Let me know how that goes!

Best,
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, May 26 2019 09:01
by iPiano
Joined on Tue, Apr 10 2012, Posts 12

Hi Paul,

Thank you so much! The 32-bit version is working nicely. I'm currently installing the first instrument :-) Wouldn't have tried installing the 32-bit version myself. Thanks again for the lightning fast answer that also worked wonderfully!

All the best!

Posted on Thu, Jun 13 2019 02:02
by grooveq
Joined on Wed, Sep 30 2009, Posts 13

Hi this is still quite broken :

It's an issue for anyone using Cubase because Steinberg include the latest 64bit eLicenser in all builds - even betas. So im regularly having to re-install the old 32bit driver... (i have VEP set to start at login on a sep networked mac - which fails to start thanks to this issue)

I don't get cranky often about software, but when protection software is slowing down a workflow it feels a bit insulting...any idea when this will actually be resolved please?

Posted on Thu, Jun 13 2019 08:56
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11306

Hi grooveq, 

Sorry about the inconvenience. We completely rely on eLicenser/Steinberg in this regard, and of course we're also hoping that this issue will be solved soon. 

Best.
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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