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[Pilot error] Synchron Player Not Working in VEPro
Last post Fri, Jun 07 2019 by Paul, 6 replies.
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Posted on Thu, Jun 06 2019 20:59
by kmm08
Joined on Mon, Dec 22 2003, Posts 40

Something is wrong here with the Synchron Player. It won't work at all in VEPro 6. Yet it works in other DAWs such as Cubase just fine. And all my other plugin instruments open and work just fine in VEPro including Vienna Instrument Pro 2. I'm riunning the latest version of all software. I tried updating Synchron Player, uninstalling and reinstalling from scratch including trashing all preferences, rescanning all plugins in VEpro. Nothing works. The plugin is not aonly greyed out in VEPro when you load it up, and can't click on anything, but when you try to quit VEPro with it, the whole program freezes. See the attached pics of Synchron Player in both VEPro and Cubase. Again, as mentioned, all 3rd party plugins in VEPro are working fine except for Synchron player which is your own plugin. Even if you try to click the power button for teh Synchron Player to disable it in VEPro, it freezes the entire program and has to be force quit every time.  Even tried rolling back to a previous version of Synchron Player. Nothing I do will work so far.

File Attachment(s):
InU0020Cubase.jpg (571kb) downloaded 1 time(s).
kmm08 attached the following image(s):
InU0020VEPro6.jpg (187kb) downloaded 7 time(s).

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Posted on Thu, Jun 06 2019 21:22
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11476

Hi, 

Latest VE Pro 6 version (I can't tell from the screenshot)?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jun 06 2019 21:56
by kmm08
Joined on Mon, Dec 22 2003, Posts 40
Yes, latest versions of everything. I just downloaded and installed them. Also tried previous versions. No change. Synchron Player just frozen and greyed out as in photo.
Posted on Fri, Jun 07 2019 12:57
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 962

Hi,

I could reproduce this with VE Pro 6.0.17011 (which is the version build you mentioned in your support request email!), but not with the latest Vienna Ensemble Pro 6.0.17966 from https://www.vsl.co.at/en/MyVSL/software_installers 

Best, Marnix

Posted on Fri, Jun 07 2019 16:12
by kmm08
Joined on Mon, Dec 22 2003, Posts 40

Ok, after checking the version numbers again, it does appear that the VEPro 6 version I had on the computer did not update to the latest version, even though I already downloaded the updarte installer to the computer. After updating, it does seem to work with the Synchron player again properly. However, now I have another issue that just aroes after the update. Every time after restarting the computer, and then starting up the VEPro server, I get this dialog box staing that it "Could not fina a licenses for VEPRo6". Howver, when I hit retry, it then seems to find it and starts up. I just made sure I have the latest elicenser download installed, and the key is working fine with all other apps as well. The VEPro6 licens is definitely on the key as well, so not sure what the issue is with this dialog box.

kmm08 attached the following image(s):
VEpro6.jpg (171kb) downloaded 3 time(s).
elicenser.jpg (128kb) downloaded 0 time(s).

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Posted on Fri, Jun 07 2019 16:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11476

Hi Kevin, 

Good to know (that's why we prefer bigger screenshots). 

eLicenser has to fix a few bugs there, hope this will be soon., Functionality is not affected, we're sorry about the inconvenience!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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