> FORUMS
> VIENNA SYMPHONIC LIBRARY
> Vienna Instruments & Ensemble Software
> Vienna Instruments Keyboard / sounds Not Working In VE pro 7 - help please.
Forum Jump
Hi,
I've upgraded to "Instruments pro" and "VE pro7" this week after a computer crash where I lost everything.
When I open V.Inst in standalone mode, I can test the sounds loaded onto the matrix using either the onscreen keyboard at the bottom of the V.Inst window, or by using my Keyboard 88. The problem comes when I open V.Ensb and load up V.Inst, the keyboard options both onscreen or through my external keyboard don't work. Even when I use the mouse to click on the on-screen keys, it appears as if the keys are locked.
I've gone through the manual and tried a couple of checks from other threads to no avail. Can anyone help, please?
Kind regards
Leafy
|
|
|
|
|
|
Hi,
make sure that you have started the VEP standalone edition and not the Server.
Best, Ben Ben
Technical Support - Vienna Symphonic Library
|
|
|
|
|
|
Doesn't work in any format, server or standalone - so frustrating
|
|
|
|
|
|
In the standalone version check in the options that the audio interface settings are correct.
If you want to use the Server version you have to connect it to a DAW. Ben
Technical Support - Vienna Symphonic Library
|
|
|
|
|
|
Hi,
I'd probably uninstall all VSL software and install the latest versions from scratch, to start with.
Best,
Paul Paul Kopf
Product Manager - Vienna Symphonic Library
|
|
|
|
|
|
Hi Leafy,
Tell us a bit more about your setup... and does our software work in your sequencer?
Which soundcard, which settings?
Best,
Paul Paul Kopf
Product Manager - Vienna Symphonic Library
|
|
|
|
|
|
Trying to give you some screen grabs RussellScott attached the following image(s):  page-1.jpg (45kb) downloaded 8 time(s). page--2.jpg (69kb) downloaded 5 time(s). page--3.jpg (90kb) downloaded 6 time(s). page--4.jpg (57kb) downloaded 7 time(s). page--5.jpg (85kb) downloaded 9 time(s).You cannot view/download attachments. Try to login or register.
|
|
|
|
|
|
and PC specs RussellScott attached the following image(s): page-6.jpg (49kb) downloaded 3 time(s).You cannot view/download attachments. Try to login or register.
|
|
|
|
|
|
Hi Russell,
Thanks for posting those screenshots. I just responded to your support ticket that you opened with our support. Please check your email, I'm confident we can resolve this issue soon. :)
Best, Stefan Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
|
|
|
|
|
|
Thank you Stefan, all the help is really appreciated. I have replied to your email.
|
|
|
|
|
|
I just thought I would send a thank you note to say how fantastic your customer service is. Paul, Stefan, Marnix, and Andi have been fantastic with their communication and managed to get something working in under an hour, something I had been trying to do for nearly a week. It was done with graciousness and good humor. I can't thnk you all enough. First class service for a first-class set of products.
|
|
|
|
|
|
THANK YOU Russell for this feedback, and for taking the time to let us know!
That's what we love to hear, so it's great to see that our support efforts are appreciated! :)
Best,
Stefan & the VSL team Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
|
|
|
|
|
|
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.