Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Options
Go to last post
Posted on Fri, Jun 28 2019 13:17
by RussellScott
Joined on Fri, Mar 25 2016, Posts 7

Hi,

I've upgraded to "Instruments pro" and "VE pro7" this week after a computer crash where I lost everything. 

When I open V.Inst in standalone mode, I can test the sounds loaded onto the matrix using either the onscreen keyboard at the bottom of the V.Inst window, or by using my Keyboard 88.  The problem comes when I open V.Ensb and load up V.Inst, the keyboard options both onscreen or through my external keyboard don't work.  Even when I use the mouse to click on the on-screen keys, it appears as if the keys are locked.

I've gone through the manual and tried a couple of checks from other threads to no avail.  Can anyone help, please?

Kind regards

Leafy

Posted on Fri, Jun 28 2019 13:36
by bbelius
Joined on Sat, Mar 14 2015, Posts 516

Hi,

make sure that you have started the VEP standalone edition and not the Server.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Fri, Jun 28 2019 16:03
by RussellScott
Joined on Fri, Mar 25 2016, Posts 7

Doesn't work in any format, server or standalone - so frustrating

Posted on Fri, Jun 28 2019 16:22
by bbelius
Joined on Sat, Mar 14 2015, Posts 516

In the standalone version check in the options that the audio interface settings are correct.
If you want to use the Server version you have to connect it to a DAW.

Ben
Technical Support - Vienna Symphonic Library
Posted on Fri, Jun 28 2019 17:43
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11305

Hi, 

I'd probably uninstall all VSL software and install the latest versions from scratch, to start with.

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jun 28 2019 18:05
by RussellScott
Joined on Fri, Mar 25 2016, Posts 7

i've tried that too. lol

Posted on Fri, Jun 28 2019 23:17
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11305

Hi Leafy, 

Tell us a bit more about your setup... and does our software work in your sequencer?

Which soundcard, which settings?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Jun 29 2019 14:51
by RussellScott
Joined on Fri, Mar 25 2016, Posts 7

Trying to give you some screen grabs

RussellScott attached the following image(s):
page-1.jpg (45kb) downloaded 8 time(s).
page--2.jpg (69kb) downloaded 5 time(s).
page--3.jpg (90kb) downloaded 6 time(s).
page--4.jpg (57kb) downloaded 7 time(s).
page--5.jpg (85kb) downloaded 9 time(s).

You cannot view/download attachments. Try to login or register.
Posted on Sat, Jun 29 2019 14:52
by RussellScott
Joined on Fri, Mar 25 2016, Posts 7

and PC specs

RussellScott attached the following image(s):
page-6.jpg (49kb) downloaded 3 time(s).

You cannot view/download attachments. Try to login or register.
Posted on Mon, Jul 01 2019 21:55
by Stefan
Joined on Tue, Oct 10 2006, Posts 504

Hi Russell,

Thanks for posting those screenshots. I just responded to your support ticket that you opened with our support. Please check your email, I'm confident we can resolve this issue soon. :)

Best, Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Tue, Jul 02 2019 10:39
by RussellScott
Joined on Fri, Mar 25 2016, Posts 7

Thank you Stefan,  all the help is really appreciated.  I have replied to your email.

Posted on Wed, Jul 03 2019 12:52
by RussellScott
Joined on Fri, Mar 25 2016, Posts 7

I just thought I would send a thank you note to say how fantastic your customer service is.  Paul, Stefan, Marnix, and Andi have been fantastic with their communication and managed to get something working in under an hour, something I had been trying to do for nearly a week.  It was done with graciousness and good humor.  I can't thnk you all enough.  First class service for a first-class set of products.

Posted on Thu, Jul 04 2019 08:39
by Stefan
Joined on Tue, Oct 10 2006, Posts 504

THANK YOU Russell for this feedback, and for taking the time to let us know!
That's what we love to hear, so it's great to see that our support efforts are appreciated! :)

Best,
Stefan & the VSL team

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.