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  4. Vienna Instruments Keyboard / sounds Not Working In VE pro 7 - help please.

  • Vienna Instruments Keyboard / sounds Not Working In VE pro 7 - help please.

    R
    R

    Hi,

    I've upgraded to "Instruments pro" and "VE pro7" this week after a computer crash where I lost everything. 

    When I open V.Inst in standalone mode, I can test the sounds loaded onto the matrix using either the onscreen keyboard at the bottom of the V.Inst window, or by using my Keyboard 88.  The problem comes when I open V.Ensb and load up V.Inst, the keyboard options both onscreen or through my external keyboard don't work.  Even when I use the mouse to click on the on-screen keys, it appears as if the keys are locked.

    I've gone through the manual and tried a couple of checks from other threads to no avail.  Can anyone help, please?

    Kind regards

    Leafy
  • bbeliusB
    bbeliusB

    Hi,

    make sure that you have started the VEP standalone edition and not the Server.

    Best, Ben

    Ben@VSL | IT & Product Specialist
  • R
    R

    Doesn't work in any format, server or standalone - so frustrating
  • bbeliusB
    bbeliusB

    In the standalone version check in the options that the audio interface settings are correct.
    If you want to use the Server version you have to connect it to a DAW.

    Ben@VSL | IT & Product Specialist
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    I'd probably uninstall all VSL software and install the latest versions from scratch, to start with.

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • R
    R

    i've tried that too. lol
  • PaulP
    VSL Team
    PaulP

    Hi Leafy, 

    Tell us a bit more about your setup... and does our software work in your sequencer?

    Which soundcard, which settings?

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • R
    R

    Trying to give you some screen grabs

    Image

    Image

    Image

    Image

    Image
  • R
    R

    and PC specs

    Image
  • S
    S

    Hi Russell,

    Thanks for posting those screenshots. I just responded to your support ticket that you opened with our support. Please check your email, I'm confident we can resolve this issue soon. :)

    Best, Stefan
  • R
    R

    Thank you Stefan,  all the help is really appreciated.  I have replied to your email.
  • R
    R

    I just thought I would send a thank you note to say how fantastic your customer service is.  Paul, Stefan, Marnix, and Andi have been fantastic with their communication and managed to get something working in under an hour, something I had been trying to do for nearly a week.  It was done with graciousness and good humor.  I can't thnk you all enough.  First class service for a first-class set of products.
  • S
    S

    THANK YOU Russell for this feedback, and for taking the time to let us know!
    That's what we love to hear, so it's great to see that our support efforts are appreciated! :)

    Best,
    Stefan & the VSL team
  • V
    V

    I have the same problem but the description is not described. Can i have information in regard of this? Thanks !