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  • Certain Libraries Crashing VEP

    Hi Everyone,

    I'm new to the forum here, but have been using VEP since version 3 and have always loved it.  Anyways I have three rigs each with a Mac Pro and a PC running VEP6.

     

    Rig's A and B are identical, however Rig C has a less powerful PC, it only has 64GB of RAM compared to the others which have 96GB.  The issue I'm having is that I build my template in studio-b, then transfer it to studio-a and everything works fine.  Then I transfer to studio-c and after everything loads, I then try and connect a session.  As soon as I conect a Cubase session, VEP crashes imediatly.

     

    I've found that it's caused by the addition of certain Kontakt Libraries, however when I load those specific libraries individually in a blank VEP session they load and connect fine.  So it's something about adding these specific libraries to my template that crashes VEP.  I've never seen this before.  Has anyone else?

     

    My template takes up aprox. 54GB of RAM when everything is purged.  The PC that is crashing has 64GB of RAM total.  Any ideas?


  • Hi JCB, 

    Great to hear that you like VE Pro so much!

    Can you please send us such a crash report, best with a step-by-step description to reproduce?

    Sounds to me like something is going wrong in the loading process in Kontakt... which is a problem we cannot influence, but we can try to narrow it down. 

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • Sure.  How do I find the crash report on Windows 7.  I litterarly only use Windows for VEP.


  • Hi, 

    That's the location:: 

    C:\Users\YOURUSERNAME\AppData\Roaming\VSL\Vienna Ensemble Pro\crashdumps\app

    => This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab.

    Best, 
    Paul


    Paul Kopf Product Manager VSL
  • last edited
    last edited

    Hi, so the only crash file I found was dated from 3 years ago. So I doubt this is what you are looking for, but it's all I could find.

    The steps to recreate are to load up my template, then connect cubase. That results in an imediate crash that doesnt happen on our other computers.

    20161205-115057289-15566.dmp.zip-1696338629322-20zei.zip

  • Hi JCB, 

    Yep, 3 years old will be too long. 
    Can you tell us via email which libraries are causing this, best with an attached template file (or a link to it)? We will need to reproduce this.

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Sorry for the delayed response.  What's your support email?  I only posted here because I couldn't find it.


  • Hi, 

    Sorry abouit that: support@vsl.co.at

    Best, 
    Paul


    Paul Kopf Product Manager VSL