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  • VE Pro 7 Server & vm1

    C
    C

    Hello,

    VM1 Helper is running on my Mac and VM1 on my IPad is able to see the Mac - but unfortunately not the VE Pro 7 Server. The message is "NO SERVERS FOUND".

    Any idea? Thanks for help.

    csus2
  • PaulP
    VSL Team
    PaulP

    Hi csus2. 

    Which OS and versions are you using? Which iOS?

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    Hi Paul,

    iPad 12.3.1 Mac Mojave 10.14.5

    Regards csus2
  • M
    M

    Hi csus2,

    I'm sorry to hear you're having issues with VM1 seeing your VE Pro Servers.
    • Are you running the latest versions of VM1 and VE Pro 7? This is important because it includes a major update with how VM1 connects to VE Pro. You should be running the following versions:
      • VM1 Helper 1.502
      • VM1 iPad 1.101
      • VE Pro 7.0.877
    • Is the VM1 Helper App running on more than one computer? It should only be installed and running on one computer at a time and this might cause an issue with connectivity.
    • Do you have any anti-virus, Firewall, or VPN software running on any of the computers?
    • In some situations, we have found rebooting your computers and/or your iPad to be helpful.
    If these still don't solve your issue, I encourage you to send us an email at support@montrealmusiclabs.com so that we can make sure your ticket is handled quickly and efficiently.
     
    Best regards from Montreal,
     
    – – –
    Tristan Capacchione
    MML Support Team