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Suddenly clicking and popping
Last post Fri, Sep 20 2019 by BigAl123, 5 replies.
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Posted on Mon, Aug 26 2019 21:21
by gravystreet
Joined on Mon, Oct 19 2009, Posts 7

Hi Guys

I have a 6 month old PC that is fast and using Ensemble 7 since the day it was released. Has been running great. But now that I returned from holiday it suddenly can't even play a few instruments without clicking and popping so bad as to be unusable. I have changed absolutaly nothing in my setup so I don't know where to start. Looking at the TASK MANAGER on the PC everything seems fine and same on the Mac side where I'm running logic. Any ideas?

Posted on Mon, Aug 26 2019 21:38
by bbelius
Joined on Sat, Mar 14 2015, Posts 544

Hi,

Check your control panel for system updates. After a long downtime Windows may installs updates in the background. This can be taxing on the system and create these popups.
If Windows installs a big update (like the 1903) it can take some time. In this case the update can take a few hours.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Mon, Aug 26 2019 21:40
by gravystreet
Joined on Mon, Oct 19 2009, Posts 7

Thanks for your answer Ben, but that PC is not connected to the internet at all. It's only connected to the Mac directly thru ethernet. 

Posted on Tue, Aug 27 2019 05:32
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11351

Hi gravystreet, 

What are your network settings? Any chance you're accidentally connecting via WIFI?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Sep 20 2019 23:44
by BigAl123
Joined on Sun, May 29 2011, Posts 17

Hi - I don't know if you've solved the problem but for me I have to restart the server computer then restart the server / re-load my project etc.  It happens randomly after many days of use and just restarting the server isn't good enough.   Works fine at first, go away for a while and come back and popping sounds each time I start playback.

Play the sounds by clicking directly on Synchron player keyboard and no popping sounds.  While Sibelius is still connected, I reloaded the instrument into Sychron player  - I loaded VelXf version of the preset then reloaded basic preset and it still pops.  Audio engine problem?

I'm using Sibelius 2019.7 on Windows and I had suspended updates while I tried to solve this problem.

Like you, I've monitored the cpu / ram usage and it doesn't appear to be a leak although I'm at the edge with respect to my 24 GB of memory.  Network isn't over loaded either and I don't have wifi on this machine.  Could be a thousand things including an older audio interface/driver etc. so I'm glad I can just restart the server to solve the problem for another week or so.  I have to say it's pretty random for me.

I'm having a blast with Synchron / VE7 / Sibelius, so for now I can live with the system restart each week.

I hope restarting helps you get back to work until someone figures out what's going on.

Alain

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