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WELCOME & INSTALLATION HELP
Last post Sun, Oct 27 2019 by Etchell71, 20 replies.
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Posted on Wed, Sep 25 2019 16:34
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11448

Hello everybody!

So our FREE Big Bang Orchestra gets a lot of attention and if you are reading this, you probably want to know more, or get some help with your setup. 

We have just improved our installation routine massively, but as always with software, there are a few pitfalls (that will be a bit painful if you start Step 2 before you finished Step 1).

So the most important advice is: 

1) Download and install the latest Vienna Download Manager.  

WAIT until this step is done and the Download Manager is installed. 

2) Click the link in your confirmation mail and let the process guide you through installation :-)

 

Our FAQ's will guide you through themost common troubles, and installation should be done in less than 5 minutes. 

 

For existing users (who are used to the "classic" installation procedure): 

These products are involved in the installation and playback routine (always get the latest version): 
eLicenser Control Center 
Vienna Download Manager & Vienna Synchron Player 

Once you have these installed, it's smooth sailing: Click the link in your confirmation mail and follow the steps. 

Questions? Don't be shy!

Best, 
Paul & the VSL Team

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Sep 26 2019 15:29
by aceee1
Joined on Sun, Mar 27 2011, US, Posts 1

I need the 32 bit download manager for windows 7. Thanks...

Posted on Fri, Sep 27 2019 15:40
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11448

Hi acee1, 

I'm afraid our Synchron Player is not available for 32 bit systems. Could be a good time to update your OS....

Sorry to have no better news there. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Sep 29 2019 03:46
by Jeff Hayat
Joined on Tue, Jun 19 2007, Posts 119

Hi

Downloaded, installed, and pointed the player to the dir. Upon trying to load BBO, i get a message saying "can not load BBO"

Where should I look please?

Thanks in advance.

Posted on Sun, Sep 29 2019 11:35
by bbelius
Joined on Sat, Mar 14 2015, Posts 559

Hi Jeff,

make sure you have the latest version of the Synchron Player installed.
Also check if the sample content is installed:
Check in the folder if the ending of the are .vsynvolume. If they are .x and .y you have to open the Synchron Library Installer and point it to this folder.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Sun, Sep 29 2019 19:33
by Jeff Hayat
Joined on Tue, Jun 19 2007, Posts 119

Hi

 .vsynvolume - check.

Where do I find the latest version of the Synchron Player?

Posted on Sun, Sep 29 2019 21:18
by bbelius
Joined on Sat, Mar 14 2015, Posts 559

In the download section of MyVSL https://www.vsl.co.at/en/MyVSL
Set the filter to Software Downloads.

Ben
Technical Support - Vienna Symphonic Library
Posted on Mon, Sep 30 2019 11:12
by Jeff Hayat
Joined on Tue, Jun 19 2007, Posts 119

Ok, found it. and now it works :)

Why tho, have I gone from the player to the surround player?

 

And why did VEPro crash the first time I started after the update (seems fine the 2nd time)?

Posted on Mon, Sep 30 2019 12:10
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11448

Hello Jeff, 

You probably inserted the wrong player format. Simply try again :-)

VE Pro crash: You can send the crash report to , we can take a look for you, if you like. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Sep 30 2019 17:48
by Jeff Hayat
Joined on Tue, Jun 19 2007, Posts 119

Hi Paul, and thank you.

Ok, Cubase did not recognize the non-surround player unitl I told it to.

Thanks!

Posted on Thu, Oct 03 2019 16:00
by DjangoJazz
Joined on Thu, Oct 03 2019, Holland, Posts 1

Hi Paul,

Thanks for the free Big Bang Orchestra! I like to give it a try.

I can't get stuff into place I think. Have all the right parts ( Library, Synchron Player, Download manager) The 'Select Destination Locator window keeps opening with an empty existing content folder. I have no clue what the folder should be?

Thanks for info,

Regards,

Jeroen

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Jeroen Meeuwsen
Posted on Thu, Oct 03 2019 17:07
by bbelius
Joined on Sat, Mar 14 2015, Posts 559

Hi Jeroen,

check that the destination folder is the BBO sample download folder.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Fri, Oct 04 2019 10:19
by rgm studios
Joined on Fri, Nov 23 2007, Frankfurt, Germany, Posts 1

Hallo Paul,

mit Big Bang Orchestra hat die Installation super geklappt. Jetzt habe ich SY-ized SE Vol1 und Vol2 downgeloaded, aber die Installtion wird verweigert, da das package.info nicht komplett ist. Allerdings ist der Download 100% und lässt sch nicht erneut starten. Was kann ich tun?

 

Viele Grüße und Danke,

 

Raul Geisler

Posted on Fri, Oct 04 2019 10:53
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11448

Hi Paul

Let's stick to the english forum language :-)

This is an error that points to an old Download Manager, you will find a newer version right here. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Oct 17 2019 16:42
by HART
Joined on Mon, Nov 05 2018, IRELAND, Posts 69

Hi Paul, I have downloaded and installed the Bang Orchestra but do not have an activation code.  If it was emailed to me then it must have gone into my spam forder which I have emptied.  Please can you sent another, thanks.

iMac 2017 4 core, 16 GB RAM, 512 GB SSD Mojave
AMD Rysen 7 2700X 8 core PC - 64 GB RAM - 4 SSD's (Total storage 1.5 TB) + Samsung T5 external SSD for saving work.
W10 Pro
Logic Pro 10.x
VEP 7
LA Scoring Strings
Epic Orchestra
Big Bang Orchestra
Bravura Brass
Chris Hines Woodwinds
Posted on Thu, Oct 17 2019 16:52
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11448

Hello HART, 

You could order a second free license, but I have sent that mail again. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Oct 22 2019 09:34
by Darkell
Joined on Fri, Jun 07 2019, Posts 3

I have the latest download manger an synchron player installed. I have the same path/directory folder for Big Bang and Epic Orchestra, my e-licenser is showing Big Bang has been autohorised but the Big Bang does not show up in the Synchron player. Epic Orchestra does. Any ideas wha the problem is? Thanks.

Posted on Tue, Oct 22 2019 09:44
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11448

Hi Darkell, 

My guess is that you didn't run installation. 

Do you find *.vsynvolume files in your BBO folder?

If not, please click INSTALL in the Download Manager. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Oct 22 2019 10:48
by Darkell
Joined on Fri, Jun 07 2019, Posts 3

Paul, all sorted, many thanks.

Posted on Sun, Oct 27 2019 13:35
by Etchell71
Joined on Thu, Oct 03 2019, Posts 1

Hi & thanks for the offer!

Just I don't get it, the installation gives me the selection of the VST component only but in my Cubase 10 DAW it does not show up, I have set the installation / program directiory of the VSL player but there is nothing found.

Please don't tell me it will load an external application outside Cubase so that I have to install the full player!?
For what I am then allowed to install the VST alone?

Not straight forward imho

Appreciate your help!

Best regards
Obso

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