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  4. Synchron Licence Error with Komplete Kontrol

  • Synchron Licence Error with Komplete Kontrol

    A
    A

    Hello,

    I get an error when scanning NKS plugin Synchron player in Komplete Kontrol.

    I only have Big Band Orchestra Library and Epic Orchestra 2.0 registered. It works fine in Logic but won't validate in Komplete Kontrol ... any help ? thx

    Image
  • B
    B

     

    Hello,

    I have the same problem ... and it seems as though we are not alone. There's a current thread over on the NI support forum which suggests the problem may be with Komplete Kontrol not being allowed to control the Synsopos app which I believe is needed for the VSL dongle e-licensing system.

    https://support.native-instruments.com/hc/en-us/community/posts/360007498997-eLicenser-Control-Error-en-us-

    Hopefully there may be a solution coming from Native Instruments, but it would be interesting to get VSL's thoughts on this. Like you, I have no problem with Logic or even with Live. It's a real pain because you have to uninstall Synchron Player to allow Komplete Kontrol to complete its scan of the plugins - otherwise, doing a Force Quit of KK is the only way to get past the error message.

    BTW, I'm running the latest Synchron Player, e-licenser and KK software ...
  • A
    A

    So do you have a solution you guys at VSL ? thanks
  • PaulP
    VSL Team
    PaulP

    Hi, 

    That one is up to NI, we believe that they have to add the Apple Security Entitlements for their software, and we have informed our colleagues accordingly. 

    Have a great weekend!

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • A
    A

    New vienna update won't resolve Synchron Komplete Kontrol issue...
  • PaulP
    VSL Team
    PaulP

    Hi Arlanda, 

    You probably didn't read the previous post, but this bug has to be fixed by Native Instruments. 

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • A
    A

    Hi Paul ! oh yes sorry didn't see. And the update I juste made is Vienna ensemble pro not synchron so I'm waiting for NI Komplete update... thx
  • A
    A

    I installed Komplete Kontrol 2.2.0, I get the same error message. Obviously they didn't hear you Paul ...
  • PaulP
    VSL Team
    PaulP

    Hi Arlanda, 

    Seems like it wasn't fixed yet... Sorry about that. 

    We're waiting for news from Native Instruments as well. 

    Sorry about the misunderstanding, 
    Paul

    Paul Kopf Product Manager VSL
  • PaoloTP
    PaoloTP

    I think I've found a workaround, after a night spent trying to get in control of the situation. But please don't give it for granted. Launch Synchron Player, then Komplete Kontrol. You get a series of error messages, but in the end it seems that you can open it.

    Paolo
  • A
    A

    Hi, Synchron not working with new Komplete v 2.2.1... Wonder what they are doing at N.I !
  • O
    O

    Four months now. This is not getting fixed!

    It's a big problem. Paul- can you put some pressure on please?
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Sorry about that, we are doing our very best to get this update quickly from NI. 

    Thanks for your patience!

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • R
    R

    The same here!

    Image
  • M
    M

    I often get the same error about Syncron when booting Pro Tools as well. Seems every time it happens I have to install the e-licenser again to make it work. Don't understand why the e-licenser has no issues with all my other VSL software installed, but isn't happy with the Synchron stuff.
  • H
    H

    I introduced Komplete Kontrol 2.2.0, I get a similar mistake message. Clearly they didn't hear you Paul
  • V
    V

    Still not fixed in Komplete Kontrol 2.3.0. Will this ever get addressed?

    Having to click through 8 error dialog boxes and wait 10 seconds between each one just for Vienna Synchron Pianos and Player EVERY single time I launch Komplete Kontrol is driving me mad!
  • O
    O

    OK IM USING CAPITAL LETTERS BECAUSE 5 MONTHS AND THIS IS NOT FIXED AND ALL YOU DO IS SAY 'NI HAVE TO FIX THIS'

    COME ON VSL - YOU CANT JUST SAY "SOMEONE ELSES PROBLEM". IT'S YOUR PROBLEM.

    PLEASE SORT THIS OUT!!!!

    OK shouting over. Big smile and hugs. But please put this to the very very very top of your priority list. Get on a plane to Berlin and go chat to NI face to face. Send them flowers/money/drugs, whatever it takes, Jut please DO something. Oops I used capitals again :)
  • R
    R

    +1

    totally disappointing
  • V
    V

    The same issue also affects Adobe Premiere and DaVinci Resolve, although at least you can blacklist the plugins once the scan is finished. No such luck in Komplete Kontrol.