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Synchron Player always crashes
Last post Sun, Nov 03 2019 by bbelius, 21 replies.
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Posted on Fri, Oct 18 2019 08:48
by nicola74
Joined on Sun, Aug 02 2009, Posts 42

Hi everyone,

I have Synchron Player 1.1.1709 and VePro 7.0.904, working in Windows 10 Pro 10.0.18362 (updated).
I am trying to use Synchron Player both in VePro7 and directly in Cubase (updated to the last version).
After a few minutes it crashes all the time, so it is totally unusable.

What could I do?
Thanks everyone!

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Posted on Fri, Oct 18 2019 09:09
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hi nicola74, 

Please find the crash dmp file (location in your screenshot) and send it to , so we can take a look.

This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab. 

Thanks, 
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Oct 18 2019 14:16
by holywilly
Joined on Mon, Jul 08 2013, Posts 60
Originally Posted by: Paul Go to Quoted Post
Hi nicola74,
Please find the crash dmp file (location in your screenshot) and send it to , so we can take a look.
This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab.
Thanks,Paul


Paul, I have sent the mail (with crash report) to VSL support ONE WEEK AGO (Case 324983) and never got reply.

Synchron Player is always causing trouble and it’s unusable until the fix.
Posted on Fri, Oct 18 2019 14:29
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hi holywilly, 

I also wish we could fix all bugs right away... especially on friday evenings, this feeling can get a bit overwhelming. 

We are doing our very best to look at all reports as quickly as possible. 

Thanks for your patience, and please accept my apologies for the delay.

Best,
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Oct 18 2019 15:06
by nicola74
Joined on Sun, Aug 02 2009, Posts 42
Hi Paul,

Thanks for the answer, I wrote a mail to the support, hopefully I will be able to play with the new woodwinds as soon as possible ;-)
Posted on Fri, Oct 18 2019 16:52
by Pixelpoet1985
Joined on Fri, Dec 23 2016, Germany, Posts 211

This is also one thing which annoys me with the Synchron Player. It crashes all the time, both in VE Pro and as a single instance in Logic Pro X. This is also true for the standalone version.

The crash happens only after some time using the Player and switching/loading instruments. I think this is the same behaviour @nicola74 describes. I always have the latest software updates.

For me, this is not a recent behaviour, these crashes have happened since the first versions of the Synchron Player.

Posted on Fri, Oct 18 2019 18:52
by bbelius
Joined on Sat, Mar 14 2015, Posts 565

Hi Pixelpoet,

I can't reproduce these issues with the latest version of the Synchron Player that was released yesterday.
Please update to this version and if it still crashes, send us the crash-dump. We will take a look at this.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Sat, Oct 19 2019 09:43
by Pixelpoet1985
Joined on Fri, Dec 23 2016, Germany, Posts 211

Originally Posted by: bbelius Go to Quoted Post

Hi Pixelpoet,

I can't reproduce these issues with the latest version of the Synchron Player that was released yesterday.
Please update to this version and if it still crashes, send us the crash-dump. We will take a look at this.

Best, Ben

 

Hi Ben,

I can't see a new update, the latest version is from 10/08.

Posted on Sat, Oct 19 2019 12:59
by bbelius
Joined on Sat, Mar 14 2015, Posts 565

Sorry, my bad. I mixed up 18 with 08.
I had this issue three months ago on my machine. However, I did many tests with version 1709 yesterday and was not able to reproduce these crashs.
It is really helpful if you could send us crashdumps from this version, so we can further investigate this issue.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Mon, Oct 21 2019 03:59
by holywilly
Joined on Mon, Jul 08 2013, Posts 60

I now email VSL support with video capture, log, crash report.

 

I wish VSL can deeply investigate this issue, otherwise all of my Synchron instruments are sitting there waiting for the fix.

 

Last time I waited about a week to get the reply from VSL, hope this time will be sooner.

Posted on Mon, Oct 21 2019 08:51
by nicola74
Joined on Sun, Aug 02 2009, Posts 42
Originally Posted by: bbelius Go to Quoted Post
Sorry, my bad. I mixed up 18 with 08.I had this issue three months ago on my machine. However, I did many tests with version 1709 yesterday and was not able to reproduce these crashs.It is really helpful if you could send us crashdumps from this version, so we can further investigate this issue.
Best, Ben


Hi Ben,

I am working with Windows 10 Pro 1903...
Posted on Mon, Oct 21 2019 10:30
by bbelius
Joined on Sat, Mar 14 2015, Posts 565

Originally Posted by: nicola74 Go to Quoted Post
Hi Ben, I am working with Windows 10 Pro 1903...

Hi Nicola,

I meant the Synchron Player version 1709. I am also working with Windows 10 1903.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Mon, Oct 21 2019 10:55
by nicola74
Joined on Sun, Aug 02 2009, Posts 42
Oops, ok, too much numbers ;-)
Posted on Tue, Oct 29 2019 19:23
by nicola74
Joined on Sun, Aug 02 2009, Posts 42
I have just downloaded the last updates and I made a quick test; it seems working pretty well until now! :-)
Thanks a lot!
Now I can say that I really like the synchronized woodwinds.
Anyway I hope we will see new Synchron libraries as soon as possible ;-)
Posted on Wed, Oct 30 2019 09:38
by nicola74
Joined on Sun, Aug 02 2009, Posts 42
Hi everyone,

I started working on a new Cubase template based on Synchron player this morning, because yesterday, after the new updates, everything seemed to be ok.
After half an hour again Cubase crashed because Synchron player.
It is starting to be very annoying, with ViPro I never had a problem, never; Synchron is totally unusable for me.
It is the only piece of software giving me problems. What a shame!
Posted on Wed, Oct 30 2019 10:39
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hi nicola74, 

What speaks against sending us those crash reports, so we can improve the software?

is the right address, best with reproduction steps for us (include your Cubase file, if you like), and of course with the basic information about your system.

Thanks for your input and for staying positive!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Oct 30 2019 11:44
by nicola74
Joined on Sun, Aug 02 2009, Posts 42

Hi Paul,

thanks for the answer.

I am sorry, but I made a big error: I didn't want to write "what a shame", but "what a pity", I am from Italy... ;-)

VSL libraries are always my first choice, ViPro Orchestral strings are still one of my prefered, old but gold.

I have a lot of your libraries and I use them every day for my work.

I will send a support ticket and hopefully this problem will be solved.

All the best,

Nicola

Posted on Wed, Oct 30 2019 14:33
by holywilly
Joined on Mon, Jul 08 2013, Posts 60
The latest version of Synchron Player still not very stable in both standalone and within DAW.

It crashes several times today and I have sent the crash report and log to VSL support.

I was told the issue that cause the crash has been fixed in this current version.
Posted on Wed, Oct 30 2019 15:01
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hi holywilly, 

Thanks for the additional report, we are already looking at your specific crashlogs. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Nov 03 2019 17:27
by Heike
Joined on Sat, Oct 15 2011, Posts 16

Hi Paul, just so you know, unfortunately my synchron player also crashed Cubase pro 10 twice today...

Best regards,
Heike

Intel i7-7820X, 32 GB, 3xSSD, Windows 10 pro 64 bit, Sibelius 2018, Cubase Pro 10, VSL Dimension Brass, Orchestral Strings + Woodwinds, solo strings I, Vienna Imperial, Drums&Toms, Timpani, Alto Saxophone, Contrabassoon, Solo Violin 2, Solo Cello 2, Piccolo, SE Percussion, Vienna Suite, VI Pro 2, VE Pro 7, Vienna Mir24, CFX Synchron standard, Steinway synchron extended; Synchron-ized dimension brass I
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