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Synchron Player Freezes starting up
Last post Mon, Oct 21 2019 by Paul, 6 replies.
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Posted on Sun, Oct 20 2019 04:12
by jamieh
Joined on Fri, Sep 30 2005, Posts 60

The synchron Player is freezing on start up. Startup disc is a SSD

iMac (27-inch, Late 2013)

3.2 GHz Intel Core i5

24 GB 1600 MHz DDR3

OS Mojave 10.14.6

Just installed the Big Bang Orchestra

Any solutions?

Thanks,

Jamie

Posted on Sun, Oct 20 2019 16:30
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hi Jamie, 

Is the latest eLCC installed, and do you see the license on your key?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Oct 20 2019 18:37
by jamieh
Joined on Fri, Sep 30 2005, Posts 60

Latest eLicencer 6.11.8.9256

I see the Big Bang Orchestra listed in the USB key. I see nothing about the Synchron Player.

jamieh attached the following image(s):
ScreenU0020ShotU00202019-10-20U0020atU002011.36.19U0020AM.png (19kb) downloaded 0 time(s).

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Posted on Sun, Oct 20 2019 21:22
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hi, 

The Synchron Player does not need a license to run. 

Can you please send us a sample from the hang/freeze?

=> Open Activity Monitor

=> Choose Vienna Synchron Player (if used as a standalone software) or your DAW (if you are using Synchron Player as a plug-in. 

=> Click the small "i" in the upper left corner

=> Click "Sample" in the lower left corner

=> Save the file and send it to us:

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Oct 21 2019 05:39
by jamieh
Joined on Fri, Sep 30 2005, Posts 60

Hi Paul,

I think I've traced it to the eLicenser software itself. After some tests, the eLicenser kept freezing on its maintenance procedure. I had it self repair and now I can open the Big Bang Synchro Player. Thanks and I'll let you know if there are any other problems.

Cheers,

Jamie

Posted on Mon, Oct 21 2019 08:21
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11482

Hi Jamie, 

Thanks for the update! Let's hope this works from now on!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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