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  • Synchron Player Freezes starting up

    The synchron Player is freezing on start up. Startup disc is a SSD

    iMac (27-inch, Late 2013)

    3.2 GHz Intel Core i5

    24 GB 1600 MHz DDR3

    OS Mojave 10.14.6

    Just installed the Big Bang Orchestra

    Any solutions?

    Thanks,

    Jamie


  • Hi Jamie, 

    Is the latest eLCC installed, and do you see the license on your key?

    Best,
    Paul


    Paul Kopf Product Manager VSL
  • Latest eLicencer 6.11.8.9256

    I see the Big Bang Orchestra listed in the USB key. I see nothing about the Synchron Player.

    Image


  • Hi, 

    The Synchron Player does not need a license to run. 

    Can you please send us a sample from the hang/freeze?

    => Open Activity Monitor

    => Choose Vienna Synchron Player (if used as a standalone software) or your DAW (if you are using Synchron Player as a plug-in. 

    => Click the small "i" in the upper left corner

    => Click "Sample" in the lower left corner

    => Save the file and send it to us: support@vsl.co.at

    Thanks, 
    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul,

    I think I've traced it to the eLicenser software itself. After some tests, the eLicenser kept freezing on its maintenance procedure. I had it self repair and now I can open the Big Bang Synchro Player. Thanks and I'll let you know if there are any other problems.

    Cheers,

    Jamie


  • Hi Jamie, 

    Thanks for the update! Let's hope this works from now on!

    Best,
    Paul


    Paul Kopf Product Manager VSL