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eLicenser Errors with VEPro
Last post Wed, Nov 13 2019 by kmm08, 4 replies.
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Posted on Tue, Nov 12 2019 03:53
by kmm08
Joined on Mon, Dec 22 2003, Posts 42

Often get alerts under VEPro 6 upon startup, saying that the software can't find the elIcenser key even though its plugged in at all times. usually after hitting "Retry", it then seems to find it. Can't make much sense of this since I also have the iLok plugged in right next to it and have never seen an error reported with that one, only with the eLicenser. Tried a few kesy all a year or two old or less, does it randomly with all of them. Using the latest eLicenser software as of today as well. Will have to test with VEPro 7 and see if it makes any differnce or not. 

Posted on Tue, Nov 12 2019 09:23
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11542

Hi kmm08, 

Thanks for reporting. This seems to be a (luckily harmless) bug with the current version of the eLCC software, happens on my computers too, from time to time.

Hope this can be resolved soon, we're relying on eLicenser/Steinberg to fix it. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Nov 12 2019 21:01
by musicman691
Joined on Sun, Nov 18 2012, NJ USA, Posts 134

If I may make an observation: iLoks have been known to have issues with USB3 ports on computers and I wonder if the Vienna key might be suffering the same problem? The usual remedy is to use a powered USB hub between the dongle and computer port. Doesn't matter if it's a Mac or Windows machine.

Jack
PT 2019.6 on OSX 10.13.6
PT 11.3.2 on OSX 10.10.5
DP9.02 on OSX 10.13.6
Qapla!
Posted on Wed, Nov 13 2019 12:57
by kmm08
Joined on Mon, Dec 22 2003, Posts 42

The iLok key has never had an issue on my computer, and I've had a few of them. Only the Steinberg eLicenser keys. 

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